Nikhil Pillay

• Mentored junior staff members on best practices related to product design and implementation strategies.
• Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
• Performed cold calls and emails to prospective customers, introducing our services and products.
• Maintained an up-to-date database of qualified leads and their contact information.
• Collaborated with sales team members to develop strategies that would increase lead conversion rate.
• Utilized digital marketing tools, such as Google Analytics and CRM, to track key metrics related to lead quality and quantity.
• Established partnerships with third parties who could refer qualified leads into our system.
• Applied lead generating methods in high number of cold calls per day.
• Followed up on sales leads through outbound calling.
• Developed new leads each day at or above quotas.
• Worked closely with other departments such as product development or customer success teams in order to have a clear understanding of what is needed from the lead gen side in order for them to do their job effectively.

• Working as a Content and Quality Specialist for Global Business Support.
• Responsible for logging tickets for each request/query raised by clients into the internal ticketing portal.
• Responsible for adherence to the SLA of each ticket, as per the priority, depending on the impact to client business.
• Maintain communication with clients or stakeholders over email/phone.
• Working closely with the accounting team to rectify the incorrect invoice charges for business reports delivered to clients.
  
• Ensuring the accuracy of business reports delivered to clients from stakeholders.
• Providing support to the sales teams in client engagement and conducting demos of the SkyMinder services.
• Performing quality checks of the invoices received from stakeholders and ensuring the payment received is updated in the database.

Providing go-live support to clients over web-ex.

Working with the technical team to resolve mapping issues, SkyMinder Portal issues, and implementing changes in production.

• Prospecting from LinkedIn, as per the campaign given.
• Excellent ability to meet monthly sales goals.
• Outstanding salesmanship and closing abilities.

• Took outbound and inbound calls, dealt with questions efficiently, and gave customers the correct advice after understanding their needs. Cold-called customers to upsell services. Used tact and discretion to discuss customers' estates to ascertain. Developed several incentives for team members to achieve targets.
  Monitored employee performance and provided one-on-one coaching.
  Assisted customer service representatives with upset customers.
  Helped solve complex issues.