Nikhil Pradeep
Assistant Manager
Summary
Enthusiastic Assistant Manager with 7+ years record of shaping public opinion of 108 Ambulance Service of Kerala Government through creative use of press releases, printed materials and online resources. Friendly approach to media personnel and social influencers built strong relationships that kept company front and center of many news cycles. Excellent written and verbal communication skills. Highly organized, efficient and communicative Liaison with strong background coordinating business operations with internal and external stakeholders.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Assistant Manager
EMRI Green Health Services (formerly GVK EMRI)
Thiruvananthapuram
11.2019 - Current
- Handling 4 Program Managers and 14 Executives
- Liaison with Government officials including State Higher officials related to the operations of the projects
- Coordinating with government officials and departments regarding activities and Funds of project
- Preparing, Presenting & Coordinating New Project Proposals
- Monitoring and assisting operations of 108 ambulance project in the state
- Conducting Internal and External trainings
- Developed content for press releases, websites and social media
- Managing company social media pages and increased social media presence
- Drafted speeches for company executives and advised on media talking points
- Oversaw team of communications and media relations professionals with focus on achieving PR results
- Drafting and Handling confidential office files, updated spreadsheets and crafted presentations
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors
- Drafted agendas, recorded minutes and created documents for meetings
- Visiting stake holders including monthly for discussions regarding the project
- Managed time efficiently in order to complete all tasks within deadlines
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement
Vehicle Supervisor & District Media Coordinator
National Health Mission
Thiruvananthapuram
09.2018 - 09.2019
- Trained 100+ drivers to manage time effectively, improving overall mileage performance
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes
- Generated daily reports detailing suggested process improvement initiatives to inform management
- Developed content for press releases, websites and social media
- Managed company social media pages and increased social media presence, monitoring user engagement
- Drafted speeches for company executives and advised on media talking points
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
Corporate Customer Service Executive
AV Associates, Retention Kerala South- Bharti Airtel Ltd.
Thiruvananthapuram
02.2011 - 09.2013
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Performed customer negotiations to reach fair conclusion for both business and customer
- Received payment information from customers and implemented it carefully into system to alleviate errors
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems
- Escalate critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
Education
MBA - Branding & Advertisement
Suresh Gyan Vihar University
Jaipur 07.2021 - Current
PG Diploma - Disaster Management
Indian Institute of Skill Development Training
Madhyapradesh 03.2021 - 2022.03
Diploma - Public Relation Officer
Indian Institute of Skill Development Training
Madhyapradesh 03.2021 - 2022.03
Bachelor of Arts - Sociology
Rabindranath Tagore University (AISECT)
Raisen 03.2017 - 20202
Higher Secondary - Humanities
National Institute of Open Schooling (NIOS)
New Delhi 03.2014 - 2016.03
1 Year Diploma - Fire And Safety Engineering
National Institute of Fire Engineering
Thiruvananthapuram 02.2011 - 2012.05
GED -
VPS Boys Higher Secondary School
Thiruvananthapuram 03.2009 - 2010.03
Skills
Operations management
Certification
How to Be a Government/PIO Spokes person
Hobbies
- Ham Radio operator with call sign VU3 MXG
- I love capturing beautiful moments with my camera
Timeline
MBA - Branding & Advertisement
Suresh Gyan Vihar University
07.2021 - Current
PG Diploma - Disaster Management
Indian Institute of Skill Development Training
03.2021 - 2022.03
Diploma - Public Relation Officer
Indian Institute of Skill Development Training
03.2021 - 2022.03
How to Be a Government/PIO Spokes person
03-2021
Facebook for Journalists Certificate
03-2021
Introduction to Digital Journalism
03-2021
Assistant Manager
EMRI Green Health Services (formerly GVK EMRI)
11.2019 - Current
Vehicle Supervisor & District Media Coordinator
National Health Mission
09.2018 - 09.2019
Bachelor of Arts - Sociology
Rabindranath Tagore University (AISECT)
03.2017 - 20202
Higher Secondary - Humanities
National Institute of Open Schooling (NIOS)
03.2014 - 2016.03
Corporate Customer Service Executive
AV Associates, Retention Kerala South- Bharti Airtel Ltd.
02.2011 - 09.2013
1 Year Diploma - Fire And Safety Engineering
National Institute of Fire Engineering
02.2011 - 2012.05
GED -
VPS Boys Higher Secondary School
03.2009 - 2010.03
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