Nikhil R
Client Analyst
Banglore,Karnataka
Summary
7+ years of experience with Banking and Insurance domain.
From last 4 years i have been working as Client Analyst with Resource pro handling 3 different teams, currently onboarding 4th team which has billed 10FTE's, onboarded the tasks like submissions, Rating, Policy checking, Claims of loss and administrating the process with expert communication skills. A conscientious and hardworking team player seeking to leverage my skills and abilities for professional growth, new challenges and opportunities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Client Analyst
ReSource Pro
Bangalore, Karnataka
12.2018 - Current
- Currently onboarding 10 FTE'S team
- Successfully Onboarded 4 teams with 10+ billed FTE'S
- Facilitated new client onboarding process and investment account setup.
- Obtained underwriting approval by completing application for coverage.
- Analyzed performance data to investigate hypotheses across large, multi-dimensional datasets.
- Presented optimization recommendations and insights to both client and internal audiences.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Maintained high standards of customer service by building relationships with clients.
- Maintained issues logs and prepared periodic reports based on data.
- Monitored daily performance against established metrics.
- Analyzed client disputes and offered solutions to fit client and company expectations.
- Acted as lead party for external calls and client visits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Senior Team Member
SLK Global Solutions
Bangalore , Karnataka
05.2015 - 09.2018
- Created detailed reports on team's progress.
- Provided training and support to onboarding employees.
- Allocated tasks to staff members daily.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Worked different stations to provide optimal coverage and meet production goals.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor Of Commerce -
North East Frontier Technical University
Rajajinagar 04.2015 - 05.2017
Skills
MS Office
Written Communication
Training and Development
Active Listening
Teambuilding
Critical Thinking
Flexible and Adaptable
Insurance decisions
Employee training
Hobbies
1. Playing cricket
2. Listening music
3. Gym
Timeline
Client Analyst
ReSource Pro
12.2018 - Current
Senior Team Member
SLK Global Solutions
05.2015 - 09.2018
Bachelor Of Commerce -
North East Frontier Technical University
04.2015 - 05.2017