Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Nikhil R

Client Analyst
Banglore,Karnataka

Summary

7+ years of experience with Banking and Insurance domain.

From last 4 years i have been working as Client Analyst with Resource pro handling 3 different teams, currently onboarding 4th team which has billed 10FTE's, onboarded the tasks like submissions, Rating, Policy checking, Claims of loss and administrating the process with expert communication skills. A conscientious and hardworking team player seeking to leverage my skills and abilities for professional growth, new challenges and opportunities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Client Analyst

ReSource Pro
Bangalore, Karnataka
12.2018 - Current
  • Currently onboarding 10 FTE'S team
  • Successfully Onboarded 4 teams with 10+ billed FTE'S
  • Facilitated new client onboarding process and investment account setup.
  • Obtained underwriting approval by completing application for coverage.
  • Analyzed performance data to investigate hypotheses across large, multi-dimensional datasets.
  • Presented optimization recommendations and insights to both client and internal audiences.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained issues logs and prepared periodic reports based on data.
  • Monitored daily performance against established metrics.
  • Analyzed client disputes and offered solutions to fit client and company expectations.
  • Acted as lead party for external calls and client visits.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Senior Team Member

SLK Global Solutions
Bangalore , Karnataka
05.2015 - 09.2018
  • Created detailed reports on team's progress.
  • Provided training and support to onboarding employees.
  • Allocated tasks to staff members daily.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Learned all required tasks quickly to maximize performance.

Education

Bachelor Of Commerce -

North East Frontier Technical University
Rajajinagar
04.2015 - 05.2017

Skills

    MS Office

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Hobbies

1. Playing cricket


2. Listening music


3. Gym



Timeline

Client Analyst

ReSource Pro
12.2018 - Current

Senior Team Member

SLK Global Solutions
05.2015 - 09.2018

Bachelor Of Commerce -

North East Frontier Technical University
04.2015 - 05.2017

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Nikhil RClient Analyst