Nikhil R

● Working in a contact centre environment handling multiple customer queries from our Customers typically on multiple products and or propositions

● Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions

• Strengthened communication skills through regular interactions with others.

● Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities

● Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

●Recognize and adjust support approach to accommodate all levels of customer’s experience

● Working on the customer side of insurance claims · We have to set up the claim based on the details received from client.

● We should make sure that claims are handled efficiently and that payment for valid claims is made to claimant.

● We'll be involved in making decisions on the extent and validity of a claim, and checking for any potential activity. · Payments details from the relevant team will be received on the daily basis

● We should take the confirmation with the claim handler via email chat before making any payments.

● Coordinating with customers, engineers and Technicians on emails · Resolving queries, checking details, & raising the payments once the details are up to date

● Participating in team huddles and general discussion with TCS & Quality tointimate the process improvements. · Managing SLA and making work happen within the SLA.

● Liaised with customers, management of accounts and provide better solution regarding the policy.

• Customer case management and Doctor visit assignment
• Developed short-term and long-term plans to increase operational efficiency and profits
• Visit overseeing and health record management
• Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned.