Nikhil Rai K
Process Associate P2P Capgemini
Bengaluru
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Senior Process Associate knowledgeable in managing accounts receivable tasks. Well-versed in general ledger report review and client relationship building. Looking to bring further success to growing non-profit organization.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
IBM
Bangalore
10.2021 - Current
- Solved financial problems with use of diverse analytical and modeling techniques.
- Processed payments promptly and sent to appropriate entities to avoid delays.
- Met month-end reporting objectives and deadlines.
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified modifications to processes and procedures that would promote better efficiency.
- Processed payments promptly and sent to appropriate entities to avoid delays
- Met month-end reporting objectives and deadlines
- Maintained working knowledge of latest industry techniques, methods and equipment
- Manage query resolution by teams for internal business users and external suppliers
- Made sure that the purchase orders (POs) were sent out in a timely manner and the deliveries dates were as schedule.
Process Associate
Nikhil Rai K Capgemini
Bangalore
08.2019 - 09.2021
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulation.
- Conducted training and change management processes to improve operations.
- Developed and executed plans to monitor standard process adherence.
- Instituted to contribute to long-term plans for organization business processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Determined and recommended methods to address improvement opportunities.
- Developed standard operating procedures and document workflows for current and future process steps.
- Coordinated with team in developing project plans for prioritized initiatives.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Managed costs and quality of Upfield.
- Maintained overall safe work environment.
- Decreased product defects by implementing quality assurance guidelines.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated self performance by analyzing and interpreting data and metrics.
- Frequently inspected production area to verify proper equipment operation.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- 100 invoice per day posted.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Helpdesk
Nikhil Rai K Capgemini
Bangalore
08.2019 - 09.2021
- Conducted in-depth product and issue resolution research to address customer concerns.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Worked on Procurement to Pay cycle (P2P). From the time material is required to the time it is shipped and payment is made to the vendor.
- Involved in the production support during the procurement process.
Invoice Processor
Nikhil Rai K Capgemini
Bangalore
08.2019 - 09.2021
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Monitored outstanding invoices and performed collections duties.
- Completed and processed average of 90 purchase orders and customer invoices each quarter.
- Managed invoicing and payment processing operations.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Used data entry skills to accurately document and input statements.
- Monitored equipment to check for proper operation.
- Processed vendor and supplier payments on weekly basis.
Education
BBA - Accounting And Finance
New Horizon College
Kasturi Nagar08-2019
PUC - Accounting And Business Management
New Horizon College
Kasturi Nagar04-2016
SSLC -
Sri Saraswathi Vidya Mandir
Kaggdasapura08-2019
Skills
- Teamwork
- Good listening skills
- Organization and Time management
- Planning and Coordination
- Flexible & Adaptable
- Customer Service
- Customer satisfaction
- Verbal and written communication
- Multitasking Abilities
- Active Listening
- Excellent Communication
Software
- SAP S4hana
- Service Now Tool
Music and Sports
Hindi music and Football, Cricket.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
kannada
Intermediate (B1)
Timeline
Senior Process Associate
IBM
10.2021 - Current
Process Associate
Nikhil Rai K Capgemini
08.2019 - 09.2021
Helpdesk
Nikhil Rai K Capgemini
08.2019 - 09.2021
Invoice Processor
Nikhil Rai K Capgemini
08.2019 - 09.2021
BBA - Accounting And Finance
New Horizon College
PUC - Accounting And Business Management
New Horizon College
SSLC -
Sri Saraswathi Vidya Mandir
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