NIKHIL RAIKAR

Conducted functional acceptance testing for bug fixes, minor enhancements, and major enhancements, ensuring software quality and user satisfaction.

• Performed rollout of new COMOS versions, executing thorough testing and providing ongoing maintenance to optimize system performance.
• Configured UAT database to align with project requirements, facilitating smooth testing processes.
• Managed software license inventory, ensuring compliance and cost-effectiveness.
• Implemented change requests, effectively incorporating new functionalities while minimizing disruptions.
• Provided support for integration initiatives between COMOS and Docshare/Datashare, ensuring seamless data flow and system interoperability.
• Offered project configuration and support, contributing to successful execution of various initiatives.
• Generated GTAC tickets and liaised with SISW (software supplier) to resolve issues promptly and efficiently.
• Developed content for 'Delivery Knowledge Portal,' empowering users to navigate and execute daily tasks effectively.
• Collaborated with Infrastructure and Database teams to guarantee seamless service delivery and system stability.
• Worked closely with DEV and PAT teams on issue resolution, bug fixes, and training sessions, fostering cross-functional synergy.
• Managed user accounts in COMOS and Active Directory (AD), ensuring proper access permissions and security protocols.
• Conducted daily monitoring of tickets, licenses, and other operational aspects to proactively address issues and maintain system integrity.
• Provided Zendesk ticket support for global Hatch users, delivering timely assistance and troubleshooting solutions to enhance user experience.

• Provided L1 and L2 support to global Siemens users, resolving COMOS issues promptly and effectively to minimize downtime and optimize productivity.
• Managed service requests from initiation to resolution, ensuring timely and accurate handling to meet user needs and maintain service level agreements (SLAs).
• Served as dispatcher for ticketing system, efficiently assigning and prioritizing tickets to appropriate support teams for prompt resolution.
• Conducted monthly Windows OS patch testing for COMOS application, ensuring compatibility and stability to maintain system integrity and security.
• Administered user accounts and permissions in both COMOS and Active Directory, ensuring secure access and compliance with organizational policies.
• Conducted Citrix profiles management activities, maintaining user profiles to streamline access and enhance system performance.
• Conducted training sessions for new and existing COMOS users and administrators in the Asia region, equipping them with the necessary skills and knowledge to effectively utilize the platform.
• Conducted daily monitoring of Citrix, SQL, and File servers, proactively identifying and addressing potential issues to prevent disruptions to operations.
• Created and followed up on GTAC tickets with SISW (software supplier), facilitating timely resolution of software-related issues and enhancements.
• Collaborated closely with Citrix, SQL, and Windows teams to ensure seamless service delivery and optimal performance of integrated systems.
• Participated in weekly meetings with global teams to discuss COMOS issues, development updates, and other relevant topics, fostering collaboration and knowledge sharing.
• Provided technical support to project engineers on all COMOS-related matters, leveraging expertise to address technical challenges and optimize system utilization.

• Proficiently customized COMOS to align with users' specific requirements, enhancing functionality and usability to meet project objectives effectively.
• Managed project settings and configurations, ensuring adherence to standards and facilitating seamless user access management to optimize workflow efficiency.
• Provided comprehensive support for Engineering projects, Base projects, and Template projects within the COMOS environment
• Proficiently drafted intelligent Piping & Instrumentation Diagrams (P&IDs) and conducted Material Takeoff (MTO) extractions, contributing to accurate project planning and resource allocation.
• Produced various engineering deliverables including Loop wiring diagrams, and Single Line Diagrams, ensuring compliance with industry standards and project specifications.
• Developed Intelligent Datasheets for equipment, instruments, and supplementary items, enhancing information accuracy.
• Supervised, directed, and provided training to team members, fostering skill development and ensuring alignment with project objectives.
• Delivered training sessions, demonstrations, and solutions to users, promoting efficient utilization of COMOS and enhancing user proficiency.
• Actively participated in and contributed to weekly meetings focused on schedule management and deliverables.

• Conducted thorough site inspections before work commencement and upon completion to ensure accurate measurements and adherence to project specifications.
• Actively participated in meetings with clients, architects, and consultants throughout all project phases, facilitating clear communication and addressing any concerns or queries.
• Efficiently scheduled installation teams, coordinated logistics arrangements, and managed accommodation for project personnel to ensure smooth project execution.
• Provided assistance during project meetings and coordinated the exchange of technical information between the company and customers, promoting effective collaboration and alignment.
• Monitored the work of subcontractors, actively contributing to quality control and business excellence initiatives to maintain high standards of workmanship.
• Reviewed detailed drawings, technical specifications, and Bills of Quantities (BOQ) provided by the sales team, clients, and consultants, ensuring accuracy and compliance with project requirements.