Nikhil Raj
Jaipur
Summary
Dedicated Personal Banker experienced in building strong client relationships and delivering tailored financial solutions. Achieved enhanced customer satisfaction through effective communication and personalized service while managing affluent customer portfolios. Focused on expanding knowledge and skills to support long-term employment and contribute to high standards of customer service.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Select Relationship Manager
IndusInd Bank Ltd
Jaipur
04.2026 - Current
- Managed affluent customer relationships across liability, investment, and credit portfolios at bank branch.
- Advised clients on savings, current accounts, fixed deposits, and recurring deposit options.
- Cross-sold banking products aligned with customer needs and portfolio profiles.
- Resolved customer queries through phone, email, and branch service interactions.
- Maintained CRM records, service notes, and relationship updates for client accounts.
Personal Banker- Classic( Deputy Manager)
HDFC Bank Ltd
Jaipur
09.2024 - 04.2026
- Managed a portfolio of classic and preferred customers, ensuring personalized service and support.
- Developed and maintained strong relationships with clients, offering personalized banking services to enhance customer satisfaction.
- Cross-sold life insurance, health insurance, and Demat accounts, enhancing client satisfaction and meeting diverse financial needs.
- Facilitated remittances and executed forex trades, contributing to overall income generation for the branch.
- Developed and maintained strong relationships with clients, offering personalized banking services to enhance customer satisfaction.
- Generated income through remittances and forex trading, supporting clients' financial goals.
- Managed the classic and preferred customer portfolio, focusing on relationship building and client retention.
Senior Bank officer
AU Small Finance Bank
Jaipur
04.2024 - 09.2024
- Oversaw management of diverse wealth portfolio for clients.
- Acquired CASA and liabilities accounts through cold calling, market references, cross-selling, and selling third-party products such as Demat, health, and life insurance.
- Ensuring liabilities acquisition targets are being developed new relationships and leaving-raging existing ones within the customer base.
- Achieved overall targets and numbers as per the scorecard.
- Achieving weekly Target of retail fixed deposit and CASA value.
Relationship Manager
Fincare Small Finance Bank
Jaipur
12.2022 - 03.2024
- Implemented sales and marketing activities within a branch area to grow the liabilities business and achieve the business targets.
- Ensuring timely opening the account and giving a smoothly onboarding experience to NTB customers.
- Executed cross-selling of life and health insurance products to enhance customer investment portfolios.
- Cross-sold life and health insurance and Demat accounts to enhance customer portfolio.
Bank Officer
AU Small Finance Bank
Jaipur
05.2021 - 11.2022
- Managed relationships with HNI customers, strengthening customer loyalty and satisfaction.
- Sold third-party products to customers i.e. Life and health insurance, Demat account, NRI account, trading forex.
- Monitored banking operations to ensure compliance with regulations.
- Selling third party products i.e. Life and health insurance, Demat account, NRI account, trading forex.
Officer -Sales
Axis Bank Ltd
Jaipur
09.2019 - 04.2021
- Facilitated third-party sales including life insurance (LI) and general insurance (GI) products.
- Facilitated third-party sales including life insurance (LI) and general insurance (GI) product.
- Interacted with customers to understand their needs and preferences. in cross-selling opportunities.
Education
B.Tech - Agricultural Engineering
Teerthanker Mahaveer University
Moradabad, India 08.2014 - 01.2018
Intermediate - Science
New Bright Future Academy school
JaipurMatriculation - Science
New Bright Future Academy school
JaipurSkills
- Client portfolio management
- Wealth management strategies
- Portfolio management
- Cross-selling banking products
- Retail banking
- CRM systems
- Customer relationship management
- KYC compliance
- Regulatory adherence
- Wealth management
- Relationship building
Certification
- NISM
- IRDA
Languages
- English
- Hindi
Field Of Interest
- English
- Hindi
- Bhojpuri
- Hindi
- English
Disclaimer
- English
- Hindi
- Bhojpuri
- Hindi
- English
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Select Relationship Manager
IndusInd Bank Ltd
04.2026 - Current
Personal Banker- Classic( Deputy Manager)
HDFC Bank Ltd
09.2024 - 04.2026
Senior Bank officer
AU Small Finance Bank
04.2024 - 09.2024
Relationship Manager
Fincare Small Finance Bank
12.2022 - 03.2024
Bank Officer
AU Small Finance Bank
05.2021 - 11.2022
Officer -Sales
Axis Bank Ltd
09.2019 - 04.2021
B.Tech - Agricultural Engineering
Teerthanker Mahaveer University
08.2014 - 01.2018
Intermediate - Science
New Bright Future Academy school
Matriculation - Science
New Bright Future Academy school