Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nikhil Rajak

Nikhil Rajak

Jabalpur

Summary

Results-driven salesperson with a proven track record in market research and data analysis, achieving a 30% increase in closed ratios through effective deal management strategies. Demonstrates expertise in closing deals, generating leads, and fostering strong client relationships while optimizing processes to enhance customer satisfaction and retention.

Overview

6
6
years of professional experience

Work History

Sales Development Representative

Urbanpiper
Banglore
09.2024 - Current
  • Oversaw strategic deals to drive revenue growth in mid-market enterprises.
  • Conducted market research to identify new business opportunities.
  • Engaging potential customers through cold calling, and persuading them to schedule a service demonstration.
  • Identified decision-makers within target accounts to streamline the sales process.
  • Managed referral leads from partners, resulting in a 30% increase in the closed ratio.
  • Conducted product demonstrations with merchants.
  • Worked with multiple teams to streamline sales and onboarding processes.

Sales Analyst

Xtrim Global Solution
Indore
08.2022 - 05.2023
  • Analyzed sales data using advanced Excel functions and created detailed reports for upper management, resulting in a 10% increase in overall sales productivity.
  • Conducted market research and analysis to identify new sales opportunities, resulting in the acquisition of a major new client and a 20% increase in overall sales revenue.
  • Developed and maintained key relationships with clients, providing exceptional customer service and ensuring satisfaction, resulting in a 95% retention rate and positive client feedback.

TeamMate

TaskUs
Indore
01.2021 - 03.2022
  • Successfully resolved an average of 90 customer inquiries and complaints per day via chat, resulting in a satisfaction rate of 95%.
  • Collaborated with a cross-functional team to implement new chat strategies, resulting in a 20% increase in chat efficiency and a reduction in response time by 50%.
  • Developed and maintained a comprehensive knowledge base, resulting in a 90% reduction in escalations and an increase in first contact resolution by 25%.
  • Conducted customer satisfaction surveys and provided feedback to management, resulting in the implementation of new training programs that improved customer handling skills and overall satisfaction scores.

Customer care executive

Teleperformance
Indore
06.2019 - 06.2020
  • Assisted Flipkart's customers in navigating the website, placing orders, tracking shipments, and resolving any issues related to their online shopping experience.
  • Communicated with various European airlines on behalf of kiwi.com to follow up on services, resolve booking discrepancies, and ensure a smooth customer experience.
  • Successfully handled the manual booking process, ensuring accurate ticket bookings and resolving customer issues related to failed bookings.

Education

Bachelors of Arts - English Literature And Political Science

Indira Gandhi National Open University
India
06-2026

Higher Secondary School - Physics, Chemistry, And Mathematics.

St. Paul's Higher Secondary School
Jabalpur, India
06.2017

Skills

  • Effective communication
  • Efficient at acquiring new skills
  • Quick adaptability
  • Understanding client expectations
  • Expertise in spreadsheet management
  • Effective problem resolution
  • Data analysis expertise
  • Customer relationship management
  • Market research
  • Team collaboration
  • Strategic thinking
  • Multitasking

Accomplishments

  • Consistently ranked among the top 5% of performers out of 2,500 employees, resulting in the monthly incentive award from (03/2021 to 02/2022)
  • Recognized as the Customer Satisfaction Champion multiple times for consistently delivering exceptional service and achieving high customer satisfaction ratings from August 2019 to September 2019
  • The top seller of the quarter closed more than expected deals from partner referrals, from January 2025 to March 2025
  • I got promoted from SDR to BDM in just three months at UrbanPiper

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Sales Development Representative

Urbanpiper
09.2024 - Current

Sales Analyst

Xtrim Global Solution
08.2022 - 05.2023

TeamMate

TaskUs
01.2021 - 03.2022

Customer care executive

Teleperformance
06.2019 - 06.2020

Bachelors of Arts - English Literature And Political Science

Indira Gandhi National Open University

Higher Secondary School - Physics, Chemistry, And Mathematics.

St. Paul's Higher Secondary School

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Nikhil Rajak