Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
NIKHIL REDDY

NIKHIL REDDY

Front Line Manager
Hyderabad,Telangana

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support for organization Accurate and efficient in handling Digital Marketing/Payments/ Banking/ Networking, assigning tasks and maintaining customer areas. Prepared to bring 9 years of experience to dynamic new position.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Front Line Manager

Genpact India Pvt LTD
Hyderabad, Telangana
11.2015 - Current
  • Identify and implement continuously enhance efficiencies associated with vendor management plus fulfillment
  • Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes
  • Coordinate with all other MSP to inclusive of working with product and process.
  • Support to explore expansion across new business lines
  • Multiplied earnings through goal achievement, customer service improvements and commitment to team objectives.
  • Trained team members in successful strategies to meet operational targets and encourage creativity and risk-taking.
  • Rejuvenated culture to realign procedures and improve customer service and satisfaction.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning QBRś and MBRś.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Prepared weekly employee work schedules for team members.
  • Controlled shrinkage [99]% through successful inventory management and rotation strategies

Customer Relationship Manager

ICICI Bank Ltd
Hyderabad, Telangana
05.2014 - 10.2015
  • Raise issues with business regards personnel and technology
  • Channel Blending: Cross trained with two different channels and merging in to one team
  • Successfully immigrated into RRM and E-mail team as one team for service improvement and maximum resource utilization
  • Achievements in ICICI Bank:
  • Received Customer appreciations for handling their Query Promptly
  • Successfully handled Money2India errors and suggested changes in portal and received appreciation from NRI Remittance business team.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 100% increase in sales.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Team Leader

Wingspan Consulting Services
Hyderabad, Telangana
11.2013 - 04.2014
  • Role is to give required output for company and to look after team productivity, stack of executives, Quality of Applications and maintaining Service Level Agreement.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coordinated weekly meetings for internal and external groups.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Participated in cross-functional team-building activities.
  • Assisted with new hire processing and existing training programs.

Process Executive

Codit Solutions
Hyderabad, Telangana
07.2012 - 08.2013
  • Responsibilities include handling inbound calls from customers and resolve their queries related to their
  • Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
  • Arranging scheduled upgrades.
  • Procuring network equipment and managing subcontractors involved with network installation.
  • Designing and implementing new network solutions and/or improving efficiency of current networks.

Education

Bachelor of Science - Information Technology

Nishitha Engineering And Technology
JNTUH
06.2008 - 06.2012

Skills

    Staff Management

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Certification

Green Belt Certified

Timeline

Green Belt Certified

11-2020

Front Line Manager

Genpact India Pvt LTD
11.2015 - Current

Customer Relationship Manager

ICICI Bank Ltd
05.2014 - 10.2015

Team Leader

Wingspan Consulting Services
11.2013 - 04.2014

Process Executive

Codit Solutions
07.2012 - 08.2013

Bachelor of Science - Information Technology

Nishitha Engineering And Technology
06.2008 - 06.2012

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NIKHIL REDDYFront Line Manager