Summary
Overview
Work History
Education
Skills
Timeline
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Nikhil Roy

Nikhil Roy

New Delhi

Summary

To be part of a top-notch team of professionals working in an environment that provides continual intellectual challenge and to apply and enhance knowledge and experience in efficient management skills and problem, solving methodologies in order to contribute to improve the efficiency competitiveness, and growth of the organization.

Overview

4
4
years of professional experience

Work History

Customer Support Executive, Google Play

Accenture Solution Pvt.Ltd
Gurgram
05.2025 - 09.2025
  • Provided real-time customer support via live chat for Google Play users, resolving queries on app purchases, subscriptions, and billing.
  • Ensured high standards of customer service by adhering to brand guidelines and tone of voice.
  • Handled sensitive user data and transactions confidentially, complying with data protection regulations.
  • Escalated technical issues and unresolved queries to relevant departments for prompt resolution.
  • Utilized internal tools and CRM systems to track and document all customer interactions efficiently.
  • Collaborated with team members to enhance workflow efficiency and achieve daily productivity targets.

Event Coordinator, Event Organizer

Dreamz Event & Theme Weddings
02.2023 - 02.2025
  • Coordinated timelines for events to ensure efficient planning and execution.
  • Managed logistics and operations for successful event delivery.
  • Oversaw event coordination for large gatherings and parties.
  • Administered logistics related to event planning, booking, and promotions.
  • Inspected facilities to verify compliance with customer standards.
  • Designed promotional strategies to enhance event visibility and sponsorship engagement.
  • Consulted with clients to establish clear objectives and requirements for events.
  • Communicated with vendors to obtain pricing for catering, lighting, and sound services.

Representative, Operations, Advisor 1, Email Support

Concentrix Daksh Services India Private limited
Gurgaon
01.2022 - 12.2022
  • Provide prompt and efficient service to Amazon Sellers and Merchants including appropriate escalation of seller's issues
  • Build Platform and business Knowledge to better serve sellers
  • Demonstrate excellent time-management skills and ability to work independently knowledge while using departmental resources, policies, and procedures
  • Payments teams as required to resolve Seller's issues and questions
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Responded to customer requests for products, services, and company information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business

Education

The Fundamental of Digital Marketing - Digital Marketing

Google Digital Unlocked
04.2023

Bachelor of Commerce (B.COM) - Accounts

C.S.J.M University
Kanpur
04.2020

Intermediate -

National Institute of Open Schooling
Uttar Pradesh
06.2015

Matriculation -

Mother Teresa Mission Higher Secondary School
Kanpur
05.2013

Certificate in Computer Accounting - Tally Erp

Data Expert
Kanpur
05.2013

Skills

  • Empathy
  • Point of sale proficiency
  • Computer skills
  • Marketing and advertising
  • Operational support
  • Event logistics management
  • Database management
  • Interpersonal skills
  • Customer service and communication
  • Live chat support
  • Google Play Store knowledge (billing, subscriptions, refunds)
  • Conflict resolution

Timeline

Customer Support Executive, Google Play

Accenture Solution Pvt.Ltd
05.2025 - 09.2025

Event Coordinator, Event Organizer

Dreamz Event & Theme Weddings
02.2023 - 02.2025

Representative, Operations, Advisor 1, Email Support

Concentrix Daksh Services India Private limited
01.2022 - 12.2022

The Fundamental of Digital Marketing - Digital Marketing

Google Digital Unlocked

Bachelor of Commerce (B.COM) - Accounts

C.S.J.M University

Intermediate -

National Institute of Open Schooling

Matriculation -

Mother Teresa Mission Higher Secondary School

Certificate in Computer Accounting - Tally Erp

Data Expert

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Nikhil Roy