CRM SOFTWARES
NIKHIL RS
MANAGER CUSTOMER ACQUISITION
KOCHI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Assistant Manager
STERLING HOLIDAY RESORTS LTD
KOCHI
06.2022 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
COLLECTION MANAGER
ALLSET BUSSINESS SOLUTIONS
KOCHI
09.2020 - 04.2022
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Conducted investigations of customer accounts and payment histories.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Composed effective accounting reports summarizing accounts payable data.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Documented interactions in computer database and updated information.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Worked with legal resources and recovery teams to manage default issues.
TEAM LEADER
ARMSOFTECH PVT LTD
CHENNAI
06.2017 - 03.2020
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
SENIOR RELATIONSHIP MANAGER SALES
AL FAHIM ONE LLC
DUBAI
06.2015 - 03.2017
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Team Manager
IV SUPPORT TECHNOLOGIES
CHENNAI
08.2011 - 02.2015
- Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Facilitated meetings to communicate team performance goals and results.
- Implemented training programs to maximise team member development and potential.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Established and maintained performance, quality and service standards for professional customer care.
- Developed performance measurement strategies, identifying areas for improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Engineering - Biomedical Engineering
DHANALAKSMHI SRINIVASAN ENGINEERING COLLEGE
TRICHY 03.2005 - 03.2010
Skills
Employee performance evaluations
Software
MS OFFICE SUITS
SPREADSHEET MANAGEMENT
Timeline
Assistant Manager
STERLING HOLIDAY RESORTS LTD
06.2022 - Current
COLLECTION MANAGER
ALLSET BUSSINESS SOLUTIONS
09.2020 - 04.2022
TEAM LEADER
ARMSOFTECH PVT LTD
06.2017 - 03.2020
SENIOR RELATIONSHIP MANAGER SALES
AL FAHIM ONE LLC
06.2015 - 03.2017
Team Manager
IV SUPPORT TECHNOLOGIES
08.2011 - 02.2015
Bachelor of Engineering - Biomedical Engineering
DHANALAKSMHI SRINIVASAN ENGINEERING COLLEGE
03.2005 - 03.2010