Nikhil Sabu

Subject Matter Expert (SME) for Google Apigee Product

• Leveraged in-depth product knowledge as Google Apigee SME to provide expert support to Google Cloud customers using various Apigee flavors.
• Collaborated closely with Google Cloud product teams to analyze, troubleshoot, and investigate customer and infrastructure/development issues related to Apigee.
• Gained knowledge in network troubleshooting such as capturing and analyzing TCP packets, DNS resolution, Load balancing.
  

Team Training and Mentorship

• Developed and delivered training programs for Technical Support Resources (TSRs) on Apigee product architecture and troubleshooting methodologies, accelerating their on boarding process.
• Mentored TSRs, empowering them to effectively support customers with Apigee product inquiries.
  

P1 Incident Resolution

• Owned and resolved P1 incidents for Google's Apigee customers, ensuring service continuity and exceeding customer satisfaction goals.
  

Participation in Scaling and Maintenance Activities

• Contributed to Google's infrastructure scaling and maintenance initiatives, ensuring platform stability and high availability for Apigee deployments.
  

• Worked in Health Insurance domain as Integration/API developer for a well- established Health insurance Provider in UK
• Directly deployed in client environment and worked shoulder to shoulder with technical team
• Designed and developed API's in .NET MVC which communicates with different backend systems with in Organization
• All APIs were wrapped in APIGEE and exposed to external vendors
• Authentication is ensured by OAuth Client Credentials and managed by creating Developer Apps and Products in APIGEE
• Experience in implementing JWT
• Created proper YAML documents for API's and maintained well detailed API catalogue
• Implemented APIGEE Sense and created multiple protection rules to ensure security of API's.

• Analyzed ITAM/ITSM processes and prepared functional and design documents in automating same processes
• Engaged in stories estimation, sprint ceremonies and worked on challenging user stories in Agile environment
• Built backend services (.NET MVC Web Applications, WCF, Web API) for front end web applications
• Built and designed MSSQL database (Tables, Views, Stored Procedures
• Functions, SSIS packages)
• Implemented unit test framework with MSTest and MOQ (Mocking framework) with TDD approach for development