Nikhil Sachan
New Delhi
Summary
Seasoned Operations Manager with a proven track record at Ipsator Analytic Pvt Ltd, enhancing operational efficiency and customer satisfaction. Skilled in customer relationship management and leadership, I've successfully implemented innovative strategies, reducing costs by maintaining high service levels. My expertise also includes mentoring new talent and streamlining processes for business excellence.
Overview
10
10
years of professional experience
Work History
Operations Manager
Ipsator Analytic Pvt Ltd
Noida
11.2021 - Current
- Managing the Operations Team.
- Implement the processes and practices in the organization.
- Hire new talent.
- CRM Handling and Training.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of the products.
- Corporate management.
Operations Executive
Ipsator Analytic Pvt Ltd
Noida
01.2020 - 10.2021
- Managing bulk orders.
- Business Leads.
- Vendor Management.
- Orders: Managing Order Flow.
Operations
Broadsworth Consultancy
Noida
12.2017 - 12.2019
- Managing escalated cases of international customers (U.S.A., U.K., Australia) for visas.
- Managing pre-sales and post-sales inquiries.
- Providing alternate solutions for emergency journeys.
Sales Associate
Spur Info Consultancy
Delhi
02.2017 - 12.2017
- Managing pre-sales and post-sales inquiries.
- Lead generation.
- Managing inbound and outbound calls.
- CRM
Operations
Intarvo Industries
Noida
08.2015 - 10.2016
- Worked for Zopper, a hyper-local market concept.
- Managing escalated cases.
- Monitor fraudulent.
- Orders Management
- Order flow.
Business Development Executive
Just Dial
Noida
09.2014 - 05.2015
- Generating leads.
- Managing CRM.
- Inbound and Outbound Calls
- Direct sales.
Education
B.A - Economics
Bharti Vidya Peeth
Delhi10.2019
Intermediate -
Durga Prasad Vidyaniketan
Kanpur04.2012
Skills
- Customer service
- Leadership
- Performance reporting
- Customer relationship management
- Operations monitoring
- Customer relations specialist
- Product management
- Negotiation
- Planning and implementation
- Business administration
Awards
- Stand Out Performer in Intarvo Industries.
- Best Customer Centricity in Broadsworth Consultancy.
- Best Performers of 2021 in Ipsator Analytic Pvt Ltd.
Languages
- Hindi
- English
Affiliations
- fishing
- badminton
- trekking
Timeline
Operations Manager
Ipsator Analytic Pvt Ltd
11.2021 - Current
Operations Executive
Ipsator Analytic Pvt Ltd
01.2020 - 10.2021
Operations
Broadsworth Consultancy
12.2017 - 12.2019
Sales Associate
Spur Info Consultancy
02.2017 - 12.2017
Operations
Intarvo Industries
08.2015 - 10.2016
Business Development Executive
Just Dial
09.2014 - 05.2015
B.A - Economics
Bharti Vidya Peeth
Intermediate -
Durga Prasad Vidyaniketan
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