Nikhil Sangam

Position Overview:

Lead Associate - KYC Verifications Operations | Nashik Location

• Mentored junior associates, providing guidance on best practices and professional development opportunities.
• Coordinated weekly meetings for internal and external groups.
• Initiated timely response to emails, voicemails, and written correspondence.

Team Strength: 30-35 FTEs

• Service Delivery Oversight: Lead and manage the end-to-end KYC verification operations for the Nashik site, ensuring timely and accurate service delivery in line with client expectations and regulatory requirements.
• Performance Management: Conduct weekly performance reviews with team leaders, analyze operational data and defects, and devise corrective action plans. Ensure consistent follow-up to guarantee the successful implementation of improvement strategies.
• Mentoring & Career Development: Guide and mentor team members by delegating tasks, monitoring their progress, and providing continuous feedback. Facilitate career mapping initiatives to align individual goals with organizational objectives.
• People Management & Engagement: Foster a collaborative and positive work environment by implementing people practices such as regular team meetings, skip-level meetings, and various employee engagement activities.
• Client Relationship Management: Serve as the primary point of contact for clients, leading performance reviews, facilitating process improvement discussions, and ensuring calibration sessions are effectively conducted to maintain alignment with client standards.
• Training & Development: Identify training needs at both the process and associate levels. Design and implement effective training programs to enhance team capabilities and ensure compliance with industry standards.
• Business Review Leadership: Spearhead weekly and monthly business reviews, presenting insights on operational performance, identifying areas for improvement, and developing strategic plans to drive continuous improvement across the site.
• Recruitment & Talent Acquisition: Play an active role in the recruitment process for key positions including Analysts, Operations Leaders, and Support Functions, ensuring the selection of high-caliber talent to strengthen the team.

• Adaptability: Ability to quickly adjust to changing circumstances and maintain service delivery excellence.
• Business Process Improvement: Expertise in analyzing processes, identifying inefficiencies, and implementing improvements to enhance operational effectiveness.
• Analytical Skills: Strong ability to interpret data, identify trends, and develop actionable insights to drive decision-making.
• Stakeholder Management: Skilled in managing relationships with internal and external stakeholders to ensure alignment and successful collaboration.
• Team Leadership & Management: Proven experience in leading and motivating teams, driving performance, and fostering a positive work culture.
• Process Optimization & Excellence: Dedicated to continuous process optimization to achieve operational excellence.
• Administrative Competence: Proficient in handling administrative tasks to support seamless operations.
• Proficiency in Microsoft Office: Advanced skills in Microsoft Office tools for data analysis, reporting, and presentation.