Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic
NIKHIL SHARMA

NIKHIL SHARMA

Operations Manager
Bangalore

Summary

PROFILE SNAPSHOT- - Strategic and mission-focused professional with over 23 years of leadership experience spanning defence operations, project management, and business development. Proven track record in the Indian Air Force, leading complex operations, optimizing processes, and managing large-scale projects in high-pressure environments. Currently excelling as a Operations Manager at Cybernous, driving growth through strategic planning, corporate partnerships, and streamlined operational management. Skilled in leveraging data-driven insights and Lean Six Sigma methodologies to enhance operational efficiency, foster cross-functional collaboration, and align initiatives with organizational objectives. Proficient in managing quality systems, stakeholder engagement, and team leadership to deliver impactful results. Known for cultivating excellence, achieving operational goals, and spearheading innovative solutions in diverse and dynamic environments.

Overview

24
24
years of professional experience
8
8
Certification
4
4
Language

Work History

Operations Manager

Cybernous
07.2024 - Current
  • Streamlined operations to increase efficiency, boosting profitability by 25% within six months through effective process optimization.
  • Empowered employees with clear accountability, improving performance and fostering a results-driven work culture.
  • Analyzed operational data to identify bottlenecks, mitigating risks and ensuring seamless workflow continuity.
  • Managed budgets, inventory, and supply chain operations to achieve timely delivery while maintaining financial discipline.
  • Fostered strong relationships with vendors and suppliers, enhancing service quality and operational alignment with business goals.

Technical Project Lead

Indian Air Force
04.2019 - 06.2024
  • Led cross-functional teams for successful delivery of high-quality project solutions within tight deadlines.
  • Negotiated contracts with vendors to secure favorable terms while maintaining a high standard of quality in deliverables.
  • Evaluated project risks and implemented appropriate mitigation strategies, resulting in reduced downtime and cost overruns.
  • Spearheaded innovation initiatives by encouraging teams to explore and adopt new agile technologies and methodologies for more efficient project execution.
  • Championed continuous improvement initiatives within the organization by identifying areas for process enhancements and implementing best practices consistently across projects.
  • Streamlined project workflows by implementing agile methodologies, enhancing team productivity and reducing overall project completion time.
  • Developed comprehensive project plans that clearly outlined scope, goals, deliverables, and resource requirements for all stakeholders involved.
  • Collaborated with product owners to define clear user requirements and translate them into actionable tasks for the development team.
  • Implemented change management processes that minimized disruptions during critical transition phases of projects.

Technical Support Expert

Indian Air Force
02.2017 - 03.2019
  • Collaborated with cross-functional teams to resolve technical challenges, ensuring seamless knowledge transfer and operational readiness for foreign defense forces.
  • Adapted swiftly to new aviation technologies, enabling effective training delivery and early adoption by international teams.
  • Resolved complex technical issues using advanced diagnostic tools, troubleshooting procedures, and tailored solutions to meet the unique needs of defense operations.
  • Developed and conducted comprehensive training programs, enhancing the technical proficiency of foreign defense personnel and ensuring compliance with aviation standards.
  • Expanded technical expertise through continuous learning and industry engagement, integrating cutting-edge advancements into training methodologies.

Production Manager - Testing

Indian Air Force
07.2010 - 02.2017
  • Led multiple projects simultaneously, ensuring on-time delivery, budget adherence, and seamless operations by resolving bottlenecks and production issues.
  • Spearheaded process improvements, reducing cycle times, boosting productivity, and achieving energy savings through sustainable practices.
  • Developed and executed a comprehensive training program, enhancing employee retention, accelerating onboarding, and fostering a skilled workforce.
  • Optimized resource allocation and inventory management, cutting material costs and minimizing waste while maintaining high-quality standards.
  • Collaborated with cross-functional teams to meet customer expectations, driving quality compliance and achieving exceptional satisfaction levels.

United Nations Peace Keeper

Indian Air Force
07.2009 - 07.2010
  • Strengthened negotiation skills by actively participating in debates, drafting resolutions, and seeking consensus among diverse groups of representatives.
  • Developed public speaking abilities through delivering speeches and presenting policy positions to large audiences at conferences.
  • Gained valuable insight into foreign policy objectives and diplomatic approaches through engaging with diplomats, academics, and other experts during special guest lectures and panel discussions.
  • Demonstrated cultural sensitivity while interacting with peers from diverse backgrounds, contributing to a positive atmosphere that encouraged open dialogue and cooperation.

Team Lead - Tecnical

Indian Air Force
06.2001 - 06.2009
  • Directed daily operational workflows, ensuring alignment with organizational goals and maintaining optimal productivity under tight deadlines.
  • Recruited, trained, and mentored a high-performing team of technicians, enhancing technical proficiency and fostering a collaborative work environment.
  • Coached team members in techniques necessary to complete job tasks.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Education

Master of Business - Operations Management

Narsee MonjeeInstitute of Management Studies

Bachelor of Business - AviationOperations

University OfPetroleum And Energy Studies

Diploma - Mechanical Engineering

Indira GandhiNational Open University

Skills

  • TECHNICAL SKILLS
  • MS Project
  • Jira
  • Minitab
  • ERP Systems
  • MS Excel (Advanced)
  • IBM Cognos

Project Management

Project Co-ordination

Problem-solving

Risk Management

Crisis Management

Stakeholder Engagement

Team leadership

Operations management

Operational efficiency

Decision-making

Time Management

Empathy

Honesty

Conscientitious

Document management

Accomplishments

  • Strategic Planning: Led the development of cohesive strategic plans, improving organizational alignment and execution efficiency by 30%
  • Project Management: Directed cross-functional teams to deliver critical projects within scope, achieving a 40% reduction in project delays
  • Operational Streamlining: Enhanced productivity by 25% through process optimization and resource reallocation
  • Stakeholder Coordination: Strengthened relationships with clients and partners, resulting in a 25% improvement in service reliability
  • Decision Support: Provided research-backed recommendations for executive decision-making, leading to informed strategic initiatives and outcomes
  • Innovative Budget Management: Devised and implemented cost-saving initiatives, achieving a 20% reduction in operational expenses while maintaining service quality
  • Team Mentorship and Development: Led professional development programs, improving team competency by 30% and fostering a culture of continuous learning.

Certification

Project Management Professional, PMI - Jul 2024

Lean Six Sigma Black Belt, CPD London - Aug 2023

Microsoft Project, LinkedIn Learning - 2024

Atlassian Agile Project Management Professional Certificate, Atlassian - 2024

IT leadership Professional Certificate, ServiceNow - 2024

Python for Datascience, AI & Development, IBM - 2023

Affiliations

Cybernous | July 2024 – Present Operations Manager Strategic Planning & Execution: Conducted market research to identify emerging trends in cybersecurity training needs. Designed strategies to target untapped markets, increasing enrolment by 25% within the first six months. Client Acquisition & Relationship Management: Built and maintained partnerships with key corporate clients, including IT firms and government organizations. Program Promotion & Sales: Spearheaded marketing initiatives, including webinars, social media campaigns, and industry events, to promote CISSP certification courses. Team Collaboration & Training: Worked closely with instructional designers and trainers to align program delivery with client needs. Performance Monitoring & Reporting: Analyzed KPIs such as enrolment rates, client retention, and ROI, providing actionable insights to senior management. PROJECTS ANNEXURE- - Project#1: Aero-Engine Assembly and Testing Optimization Successfully revamped production and testing processes, resulting in a 25% reduction in testing cycle times and improved product quality. Led test bed operations, identifying and implementing process improvements using Lean Six Sigma to streamline procedures and eliminate bottlenecks. Cannibalized components with certificate life from life-expired main assemblies, optimizing resource utilization and reducing waste, ensuring adherence to safety standards. Project#2: Digitalization & Process Optimization Led cross-organizational projects focusing on digitalization and process improvements, reducing lead times by 30% and enhancing team collaboration through agile tools and methodologies. Project#4: Organizational Change Management and Quality Assurance Applied PROSCI and ADKAR models to manage change initiatives, achieving a 35% increase in process adoption rates. Ensured quality control in training and audit services, aligning project objectives with industry standards and enhancing service delivery accuracy. Project#5: Lean Process Improvement Applied Lean methodologies to reduce waste and streamline manufacturing processes, resulting in a 20% cost reduction and improved production timelines. Project#6: Training Program Development & Content Management Developed and implemented a training curriculum tailored for Information Security standards, focusing on audit accuracy and quality control. This initiative improved training efficiency by 20% and ensured compliance with GDPR, HIPAA, and PCI DSS regulations, enhancing client satisfaction and knowledge retention among trainees.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
German
Elementary (A2)
Russian
Intermediate (B1)

Timeline

Operations Manager

Cybernous
07.2024 - Current

Technical Project Lead

Indian Air Force
04.2019 - 06.2024

Technical Support Expert

Indian Air Force
02.2017 - 03.2019

Production Manager - Testing

Indian Air Force
07.2010 - 02.2017

United Nations Peace Keeper

Indian Air Force
07.2009 - 07.2010

Team Lead - Tecnical

Indian Air Force
06.2001 - 06.2009

Diploma - Mechanical Engineering

Indira GandhiNational Open University

Master of Business - Operations Management

Narsee MonjeeInstitute of Management Studies

Bachelor of Business - AviationOperations

University OfPetroleum And Energy Studies

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NIKHIL SHARMAOperations Manager