Power Bi
Nikhil Sharma
Sales Operations Manager
Mumbai , Pune , Gurgaon
Summary
Overall 11+ years of experience in MNC, Startups and Bank. Solid experience in business operations combined with background in sales and marketing. Handled a wide range of duties including project management, quality control, customer service and correspondence, establishing policy and procedures, product roll-out, Product Testing Coordination Troubleshooting departmental issues, training, coaching, development Driving a Team of 19 members I have a Valid B1-B2 US Visa
Overview
12
12
years of professional experience
1
1
Certification
4
4
Languages
Work History
Sales Operations Manager Pan India
Stanza Living
11.2018 - 04.2024
- Founder's Team- Revenue Strategy & Growth
- Managing Sales operations- Onboarding Tenants and New properties
- Monitorng Pricing, CAC, Opex, Capex, Payments, Discounts, Process Documentations, Billings, Refunds, Customer Retention and compensations
- Evaluate and review product specifications to generate pricing quotes, strategies and customer solutions
- Hands on approach to the development and delivery of key performance metrics- Which helps in improving efficiency, cashflow and profitability along the way
- Built cross-functional relationships to enhance sales channels, overall Revenue performance (Sales, Finance, Customer Ops, Marketing, Legal, Supply Chain) and Product Development from Inception to Implementation
- Developed models for portfolio performance, measuring organic growth, profitability and product workflow effectiveness
- Managing Customer Experience team focusing on Reducing the TAT and Improving Customer Satisfaction
- Leading Refund process Team (Online and Offline)
- Worked closely with the Tech team in planning a roadmap towards new product development as per the Business requirements and Identifying current challenges / Errors
- Providing Sales and Product training for all new joiners (Trained more than 900 employees)
- Managed accommodation for Students and Working professionals (Coliving)
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
Business Manager
EBSCO Information Services India Pvt Ltd
11.2016 - 10.2018
- Company Overview: E-Library Solution (SAAS Based)
- Handled B2B Sales for India and International Clientele
- Lead Generation, Cold Call, Sales Pitch, Negotiation and after Sales Services
- Handling Customer escalation and Customer Retention
- Participated in the trainings of customers on clients products through online demos
- Pitched our services to premier Educational Institutes and Corporates for E learing platform sales
- Represented EBSCO on field in- Boston, New York, Dubai, Hongkong, Malaysia, China and Mumbai
- Executed business plans to further strengthen and maximize territory sales and profits.
- Actively participated in forming and implementing marketing strategies for own territory
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- E-Library Solution (SAAS Based)
- Streamlined business processes by implementing new project management tools and techniques.
Sales Head
Quick Company
10.2015 - 10.2016
- Company Overview: Company and Trade Mark Registrations and Audits
- Headed end to end Sales Operations of Company and Trademark registrations vertical
- Revamped the Sales process and Achieved 10X growth pan India in 6 Months
- Managed Sales team of 14 people
- Responsible to drive, strategize and meet the Sales targets month on month and Customer Retention
- Conducted Sales training of the team members and new joiners
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Company and Trade Mark Registration
Sr Holiday Consultant
Club Mahindra Holidays and Resorts India Pvt Ltd
11.2014 - 09.2015
- B2C and B2B sales (Pitched, Negotiated and Counseled clientele to choose best suitable holiday packages)
- End to End Account Manager
- Operations- Guided clients for Holiday / Event planning
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Generated travel-related reports for clients to facilitate decision-making.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments and Retentions
Management Trainee
DCB Bank
10.2013 - 10.2014
- B2C sales - Handling CASA and Insurance
- Maintaining healthy relationship with the Clients (Resulting in Crosselling and Upselling)
- End to End Account Management
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Business Development Manager
Ceasefire Industries Pvt Ltd
11.2012 - 09.2013
- Company Overview: Fire Safety Solutions
- B2B Sales - (Pitching, Negotiating and Closing the sale of Fire safety products to Manufaturing units, Educational institutes, corporate offices etc)
- End to end Account Manager (Providing after sale services, Fire safety training)
- Fire Safety Solutions
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Education
Master of Business Administration - Marketing
Sinhgad Institute of Business Management
Mumbai, MaharashtraBachelor of Commerce - Banking and Insurance
VIVA College of Arts Science and Commerce
Mumbai, MaharashtraHigh School - Commerce
Tarapur Vidya Mandir
Mumbai, MaharashtraIntermediate - undefined
Tarapur Vidya Mandir
Mumbai, MaharashtraSkills
- Revenue, Growth and Strategy Management
- Account Management
- Customer Relationship Management with Customer escalations
- New Product testing and Analysis ( Phone Application Testing and Reassessing)
- Business Analysis and Data Management ( Power bi , SQL, MIS )
- Process Development
- Business Acumen & Market Research
- B2B and B2C Sales Management
- Pipeline Management
- Program / Project Management- Pilot & Trainings
- Customer Retention
- Analytics and Reporting
- Revenue management and reporting
Accomplishments
- As Sales Head in Quick Company increased revenue to 10X in 6 Months
- Promoted from Sr Business Associate to Assistant Manager to Sales operations Manager in initial 4 years at Stanza Living
- Promoted from Account Manager to Business Manager in 6 Months in EBSCO Information Services
- Quarter Back of the year 2023 - Founder's Award- Stanza Living
- Best Annual performer of the year in DCB Bank
Software
SQL
MS OFFICE
POSTMAN
NET CRM
FRESH DESK
IMS
Certification
National Institute of Securities Markets, Mutual Funds, 01/01/13
Extra-Curricular Activities
Writing - Hindi poems Stand up comedy
Timeline
Sales Operations Manager Pan India
Stanza Living
11.2018 - 04.2024
Business Manager
EBSCO Information Services India Pvt Ltd
11.2016 - 10.2018
Sales Head
Quick Company
10.2015 - 10.2016
Sr Holiday Consultant
Club Mahindra Holidays and Resorts India Pvt Ltd
11.2014 - 09.2015
Management Trainee
DCB Bank
10.2013 - 10.2014
Business Development Manager
Ceasefire Industries Pvt Ltd
11.2012 - 09.2013
Bachelor of Commerce - Banking and Insurance
VIVA College of Arts Science and Commerce
High School - Commerce
Tarapur Vidya Mandir
Intermediate - undefined
Tarapur Vidya Mandir
Master of Business Administration - Marketing
Sinhgad Institute of Business Management
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