NIKHIL SHELKE

Project Executed:

Project 1: CIVR-Conversational Interactive Voice Response

Period: Jul’19-Present

Client: HSBC Bank-UK Region

Project Type: NLCS/XML

Role: Specialist Engineering

Team Size: 20

Description:

Conversational Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunication, IVR allows bank customers to interact with a bank’s host system via a telephone keypad system & connect to or part of the core banking system operated by a bank and is in contrast to branch banking which was the traditional way customers accessed banking service

Key Result Areas:

• Understanding requirement & analysis and identifying the Test Cases based on the required document, workflow of the application
• Reviewing and modifying the test cases and preparing test data
• Performing Functional Testing, Regression Testing and REST Web Service Testing
• Logging defect and performing defect lifecycle and taking complete project ownership
• Participating Agile ceremonies and supervising process QA audits
• Reporting daily, weekly, monthly status & project health management
• Coordinated work with various teams to solve problems and improve efficiency for software testing
• Worked closely with different departments to develop innovative solutions to functionality issues.
• Checked software beyond testing scripts for interconnected problems not covered by established specifications.
• Directed teams completing regression tests to support successful product development stages.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Kept scripts and test cases updated with current requirements.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Coordinating with Nuance Vendor for Tuning Conversational IVR based on business Requirement

Project Executed:

Project 1: WireXchange

Period: May’21-Nov 21

Client: Fiserv Clients

Project Type: Webbased application

Role: Specialist Quality Assurance Engineer

Team Size: 25

Description:

WireXchange is fully integrated,browser based application supporting wire transfers routed through the federal reserve for Fiserv clients.

Key Result Areas:

• Understanding requirement & analysis and identifying the Test Cases based on the required document, workflow of the application
• Reviewing and modifying the test cases and preparing test data
• Performing Functional Testing, Regression Testing and REST Web Service Testing
• Logging defect and performing defect lifecycle and taking complete project ownership
• Participating Agile ceremonies and supervising process QA audits
• Reporting daily, weekly, monthly status & project health management
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Project Executed:

Project 1: CIVR-Conversational Interactive Voice Response

Period: Jul’19- May 2021

Client: HSBC Bank-UK Region

Project Type: NLCS/XML

Role: Junior Tester

Team Size: 20 Description:

Conversational Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunication, IVR allows bank customers to interact with a bank’s host system via a telephone keypad system & connect to or part of the core banking system operated by a bank and is in contrast to branch banking which was the traditional way customers accessed banking service

Key Result Areas:

• Understanding requirement & analyzing and identifying the Test Cases based on the required document, workflow of the application
• Reviewing and modifying the test cases and preparing test data
• Performing Functional Testing, Regression Testing and REST Web Service Testing Logging defect and performing defect lifecycle and taking complete project ownership
• Participating Agile ceremonies and supervising process QA audits
• Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
• Checked software beyond testing scripts for interconnected problems not covered by established specifications.
• Reporting daily, weekly, monthly status & project health management

Growth Path:

Testing Trainee Jun’15-Jul’16

Associate Test Engineer Jul’16-Mar’17

Software Test Engineer Mar’17-Jul’19

Project Executed:

Project 1: ROB-Responsive Online Banking

Period: Mar’17-Jul’19

Client: Fifth Third Bank-USA Project Type: Web Application Role: Software Test Engineer Team Size: 10

Description:

Responsive Online banking, also known as internet banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website. The online banking system typically connect to or part of the core banking system operated by a bank and is in contrast to branch banking which was the traditional way customers accessed banking services

Key Result Areas:

• Understood requirement & analysed and identified the Test Cases based on the required document, workflow of the application
• Reviewed and modified the Test Cases and preparing Test data
• Analyzed and identified the Test Cases based on the required document of the application
• Logged defect and performed defect lifecycle
• Executed REST Web service testing, Regression testing and performed Functional testing
• Conducted client, BA calls, meetings and project health reporting with management

Project 2: IVR System -Interactive Voice Response System

Period: Jul’16-Mar’17

Client: Fifth Third Bank-USA

Project Type: VoiceXML

Role: Associate Test Engineer Team Size: 6

Description:

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows bank customers to interact with a bank’s host system via a telephone keypad

Key Result Areas:

• Understood requirement & analyses and identified the Test Cases based on the required document, workflow of the application
• Reviewed and modified the Test Cases and preparing Test data
• Analyzed and identified the Test Cases based on the required document of the application
• Logged defect and performed defect lifecycle
• Executed REST Web service testing, Regression testing and performed Functional testing
• Conducted client, BA calls, meetings and project health reporting with management

Project 3: ACAPS-Automated Credit Application Processing

Period: Jun’15-Jul’16

Client: Fifth Third Bank-USA

Project Type: Mainframe Application

Role: Trainee –Testing

Team Size: 8

Description:

ACAPS loan processing system mainframe application used for loan processing

Key Result Areas:

• Understood requirement & analyses and identified the Test Cases based on the required document, workflow of the application
• Reviewed and modified the Test Cases and preparing Test data
• Analyzed and identified the Test Cases based on the required document of the application
• Logged defect and performed defect lifecycle
• Performed testing, Regression testing and performed Functional testing