SAP
NIKHIL SHINDE
Department Manager
Pune
Summary
Experienced Department Manager with a demonstrated history of Working in the retail industry. Skilled in Retail Category Management, Business Operations, Merchandise, Driving Results, and Customer Service. Strong sales Professional with a Bachelor's degree from Pune University. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 5 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of department.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Department Manager
Booker India Ltd
03.2021 - Current
- Tata & Tesco Enterprise)
- Ensure all deliveries are correct at time of booking in and dealt with promptly by the team
- Oversee checking or deliveries, labeling and re – packaging of deliveries
- Control the security of the Warehouse area, both inside and out
- Deal with all delivered products promptly
- Ensure stock is checked fully against the purchase order and all discrepancies dealt with
- Responsible for stocking the range that their customers require
- Having a hands-on approach to Store operations
- Focus on basic store operations to ensure the store standards are maintained and business dynamics are taken care of based on instructions of the store manager
- Focus on basic store operations to ensure the store standards are maintained and business dynamics are taken care of based on instructions of the store manager
- Working closely with our existing and potential customers to help them exploit opportunities and grow their businesses
- Processing orders
- Operating mechanical and IT systems
- Liaising with transport companies, suppliers and clients
- Training, supervising and appraising staff
- Maintaining statistical and financial records.
Assistant Department Manager
Natures Basket Ltd
05.2019 - 02.2021
- Setting and ensuring the achievement of sales target for the department
- Shrink Management
- Stock management along with independent decision making on stock rejection
- Department sales forecasting
- Conduct and manage promotional events
- Vendor management
- Ensuring customer satisfaction and complaint handling
- Merchandising
- Achieve audit scores for the cluster
- Achieve D&E target for the cluster
- Department equipment management
- Assistance in internal audits and ensuring SOP adherence in the department/store
- Support Business Manager as shift manager
- Preparing duty roster
- Cascading information from organization to floor level associates and grievances to the BM.
Customer Service Executive
Natures Basket Ltd
10.2017 - 04.2019
- Customer interaction, customer greetings
- Inventory management - loading, unloading from vehicle/van, keeping items on shelf, store management
- Handling home delivery(suggesting customer for packing)
- Selling items in store like international cuisines, processed foods, frozen foods, groceries, fruits, beverages, alcohol, pork, meat etc
- Increase customer loyalty
- Managing gift hampers
- Handling billing process.
Education
Bachelor's Degree -
Savitribai Phule Pune University
01.2020 - 01.2021
H.S.C - Science
State Board Of Maharashtra
01.2015 - 01.2016
S.S.C - undefined
State Board Of Maharashtra
01.2012 - 01.2013
Skills
Operations
Business development and planning
Product and service sales
Sales expertise
Goals and performance
Vendor management
Policy and procedure adherence
Database Management
Business Development
Staff Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
Software
POLARIS
UPOS
EXCEL
Timeline
Department Manager
Booker India Ltd
03.2021 - Current
Bachelor's Degree -
Savitribai Phule Pune University
01.2020 - 01.2021
Assistant Department Manager
Natures Basket Ltd
05.2019 - 02.2021
Customer Service Executive
Natures Basket Ltd
10.2017 - 04.2019
H.S.C - Science
State Board Of Maharashtra
01.2015 - 01.2016
S.S.C - undefined
State Board Of Maharashtra
01.2012 - 01.2013