Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Languages
Timeline
Generic

Nikhil Shirke

Mumbai

Summary

Certified in Data Analytics with a focus on machine learning and predictive analytics. Proficient in SQL, Python, Excel, and data visualization tools (Tableau and Power BI). Efficient at communication in English, Marathi and Hindi (Reading, Writing, Speaking). As part of the active investment strategy, I did a project of data exploration of NSE stocks to evaluate business favored insights. Here I used visualization tools like Tableau, Python and Power BI to obtain the desired results for creating a portfolio of stocks that have the potential to meet the financial goals of investors

Overview

4
4
years of professional experience
1
1
Certification

Work History

Production Agent

Wipro Limited
Mumbai
10.2024 - 05.2025
  • Boosted customer satisfaction levels by efficiently managing ticket reservations & cancellations to achieve a 30% improvement in response time & a 20% increase in booking accuracy using the ticketing system
  • Efficiently managed baggage check-in operations to minimize passenger wait times at the airport counter utilizing Amadeus software airport counter.
  • Drove a substantial surge in positive feedback by doubling positive responses during delays or cancellations, harnessing key Amadeus real-time updates & feedback enhancement tools to elevate airline loyalty & customer ratings

Customer Services Executive

Capita India Pvt. Ltd.
Mumbai
08.2022 - 09.2024
  • Handled customer inquiries through phone and email channels efficiently.
  • Maintained accurate records of customer interactions for future reference.

QA/QC Analyst

Indo Amines Ltd.
Mumbai
08.2021 - 08.2022
  • Improved operational efficiency by 20% while aligning with ISO 9001 standards through a comprehensive analysis of BMR to identify areas for process enhancement & reduce documentation errors
  • Drafted Certificate of analysis using MS Word software & employed strong report writing skills

KYC Verification Executive

Wazir X
Mumbai
01.2021 - 06.2021
  • Maintained & verified document accuracy & completeness through cross-checking with database using Microsoft Excel for efficient document management
  • Elevated customer satisfaction levels by overseeing customer database operations, resulting in enhanced customer experience & loyalty

Education

Executive Post Graduate Programme in Data Science -

IIIT Bangalore
Mumbai, IN
10.2024

Master of Science -

University of Mumbai
Mumbai, IN
06.2021

Bachelors in Science -

University of Mumbai
Mumbai, IN
06.2019

Skills

  • Data Analysis
  • Analytical thinking
  • SAP Analytics Cloud
  • Decision-Making speed
  • Project Management
  • Data Mining
  • Data Visualization
  • Python
  • SQL
  • Tableau

Certification

SAP Analytics Cloud - Master Class, 08/21

Projects

Finance and Risk Analytics

Used Python & Tableau. To create a portfolio of stocks that have the potential to meet the financial goals of investors, Did data exploration of NSE stocks to evaluate business favored insights. Here I used visualization tools like Tableau, Python and Power BI to obtain the desired results., After 5 years, investors are expected to realize returns amounting to $1.43 million, resulting in a gain of $934,700.

Airbnb NYC Listings Analysis – Data Storytelling Project

Performed data-driven analysis on Airbnb NYC listings using Python and Excel to uncover pricing trends, guest preferences, and booking patterns for post-COVID business strategy.

Bike Demand Prediction – Multiple Linear Regression

Built a regression model to predict daily bike rentals (cnt) for BoomBikes using Python. Performed data cleaning, feature engineering (including categorical encoding), EDA, and model evaluation. Identified key factors like season, weather, and year impacting demand. Achieved high R² on test data to support post-COVID business planning.

Loan Default Risk Analysis (EDA Project)

Performed exploratory data analysis on loan application data to identify key factors influencing loan defaults, helping optimize approval strategies and reduce financial risk.

Languages

Marathi
First Language
English
Proficient
C2
Hindi
Proficient
C2

Timeline

Production Agent

Wipro Limited
10.2024 - 05.2025

Customer Services Executive

Capita India Pvt. Ltd.
08.2022 - 09.2024

QA/QC Analyst

Indo Amines Ltd.
08.2021 - 08.2022

KYC Verification Executive

Wazir X
01.2021 - 06.2021

Executive Post Graduate Programme in Data Science -

IIIT Bangalore

Master of Science -

University of Mumbai

Bachelors in Science -

University of Mumbai
Nikhil Shirke