Nikhil Shivaji Jadhav
Pune
Summary
Dynamic and results-driven Food and Beverage professional with over 7 years of experience in the hospitality industry, including tenures at Toyam By Orchid, Sayaji Hotel,Hilton Garden Inn, Radisson Blu, and McDonald's. Adept at managing banquet and restaurant operations, coordinating diverse events, and enhancing guest satisfaction through exceptional service and team leadership. Skilled in inventory management, problem-solving, and staff development, with a proven ability to thrive in high-pressure, fast-paced environments. Seeking a challenging role in a reputed hospitality organization to leverage expertise in food service management, operational excellence, and event coordination to drive growth and customer delight.
Overview
3
3
Languages
8
8
years of post-secondary education
14
14
years of professional experience
Work History
Banquet Executive
Sayaji Hotels
Pune
08.2025 - 10.2025
- Coordinate with the sales team to finalize banquet details and meet with guests to understand their event requirements.
- Supervise and schedule banquet staff to ensure smooth planning and execution of events.
- Coordinated staff training programs to improve team performance and service standards.
Food & Beverage Executive
Hilton Garden Inn
India
12.2023 - 07.2025
- Managed banquet and restaurant operations, ensuring service excellence and effective operational management.
- Provided exceptional customer service to enhance guest dining experiences.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with team members to ensure smooth service flow.
Food & Beverage Supervisor
Sodexo at Tech Mahindra
India
04.2023 - 12.2023
- Supervised food and beverage services, improving guest satisfaction and optimizing service delivery.
- Supervised daily food and beverage operations for corporate events and meetings.
- Managed inventory levels to ensure adequate supplies for service demands.
- Assisted in menu planning to enhance customer satisfaction and offerings.
Senior Guest Service Associate
Hilton Garden Inn
India
05.2022 - 04.2023
- Oversaw banquet and restaurant operations, maintaining high standards of guest service and overall quality.
- Managed guest check-ins and check-outs efficiently at a prominent hotel.
- Developed positive relationships with guests to enhance their stay experience.
- Provided excellent customer service to ensure guest satisfaction.
Guest Service Associate
Radisson Blu
India
01.2018 - 07.2021
- Supported daily banquet and restaurant operations, contributing to the smooth and efficient delivery of services.
- Greeted guests warmly to create a welcoming atmosphere.
- Developed strong relationships with repeat customers through positive interactions.
- Welcomed large volume of guests and improved overall customer service.
Job Trainee (OJT)
Radisson Blu
India
01.2018 - 07.2018
- Received training in various aspects of hospitality services, with a focus on guest interaction and operational efficiency.
Captain
Atharva Pure Veg, Fine Dining Restaurant
India
12.2013 - 12.2014
- Led the service team, managing dining operations and elevating the overall guest experience.
Trainee Crew Member
McDonald's
India
01.2012 - 08.2012
- Gained experience in a fast-paced food service environment, focusing on customer service, order accuracy, and team collaboration.
Education
Bachelor of Science - Hospitality Studies
NIBR's College of Hotel Management and Catering Technology
Pune, India 06.2010 - 05.2018
Skills
- Food and Beverage Expertise
- Event Management
- Customer Service Excellence
- Team Leadership
- Banquet Coordination
- Guest Satisfaction
- Conflict Resolution
- Catering Management
- Staff Training and Development
- Operational Efficiency
- Inventory Management
- Sales and Marketing
- Quality Control
- Safety and Hygiene Standards
- Budget Management
- Menu Planning
- Vendor Negotiations
- Crisis Management
- Reservation Systems
- Restaurant Operations Management
- Multitasking
- Staff training
- Inventory management
- Operational procedures
- Customer service
- Staff management
- Inventory control
- Event coordination
- Time management
- Staff scheduling
Awards
- Bravo Appreciation Letters & 'Yes-I-Can-Champion' Awards: Received multiple recognitions for exceptional service and dedication.
- Medallia Recognitions: Consistently achieved high scores in online guest satisfaction surveys.
- Best Supporting Staff: Honored with the Site Reward & Recognition for outstanding support and teamwork.
Languages
- Bravo Appreciation Letters & 'Yes-I-Can-Champion' Awards: Received multiple recognitions for exceptional service and dedication.
- Medallia Recognitions: Consistently achieved high scores in online guest satisfaction surveys.
- Best Supporting Staff: Honored with the Site Reward & Recognition for outstanding support and teamwork.
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Banquet Executive
Sayaji Hotels
08.2025 - 10.2025
Food & Beverage Executive
Hilton Garden Inn
12.2023 - 07.2025
Food & Beverage Supervisor
Sodexo at Tech Mahindra
04.2023 - 12.2023
Senior Guest Service Associate
Hilton Garden Inn
05.2022 - 04.2023
Guest Service Associate
Radisson Blu
01.2018 - 07.2021
Job Trainee (OJT)
Radisson Blu
01.2018 - 07.2018
Captain
Atharva Pure Veg, Fine Dining Restaurant
12.2013 - 12.2014
Trainee Crew Member
McDonald's
01.2012 - 08.2012
Bachelor of Science - Hospitality Studies
NIBR's College of Hotel Management and Catering Technology
06.2010 - 05.2018