Nikhil Singh
Gurugram
Summary
Results-driven professional known for delivering high-quality work and exceptional service, with a proven track record of achieving key performance indicators. Strong communication and collaboration skills have consistently contributed to team success and alignment with corporate objectives. Committed to continuous professional development, leveraging expertise to drive organizational growth.
Overview
4
4
years of professional experience
Work History
Customer Service and Operations Analyst
NatWest
Gurugram
12.2022 - Current
- Facilitated specialized training sessions for teams of up to 15 members.
- Contributed to two business-support projects.
- Implemented changes optimizing customer journey efficiency.
- Enabled new colleagues to learn process fundamentals.
- Facilitated the accomplishment of collective goals.
- Honored with awards for exceeding monthly performance benchmarks.
- Collaborated across teams to address and solve client problems.
Industrial Trainee
Hyatt
Lucknow
03.2021 - 04.2021
- Developed proficiency in prioritizing responsibilities.
- Demonstrated value of maintaining high levels of customer satisfaction.
- Partnered with essential units to elevate customer experience.
Education
Bachelor of Science - Tourism And Hotel Management
IHM Bangalore
Bangalore, Karnataka07-2022
Skills
- Customer service
- Data analysis
- Process optimization
- Employee training
- Project management
- Client relationship management
- SQL (intermediate)
- Advance Excel
- Complex Problem-solving
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Service and Operations Analyst
NatWest
12.2022 - Current
Industrial Trainee
Hyatt
03.2021 - 04.2021
Bachelor of Science - Tourism And Hotel Management
IHM Bangalore
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