NIKHIL S KUMAR
Operations Manager
Bengaluru
Summary
Dedicated and results-driven Operations Manager with 7+ years of experience in optimizing business operations. Proven track record of streamlining processes, enhancing efficiency, and leading cross-functional teams to achieve organizational goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Manager - Supply and Operations
BetterPlace Safety Solution
2022.10 - Current
- Led Background Verification (BGV) and Auditing operations across Pan India
- Accountable for Profit and Loss (P&L) management for various verticals
- Managed a team of 5 direct reports, 100+ Gig Executives, and 10 vendor partners
- Oversaw workforce management, including volume forecasting and capacity planning
- Enhanced project efficiency by streamlining processes and integrating automation tools
- Optimized resource allocation to ensure timely and budget-compliant project delivery
- Improved client satisfaction by addressing pain points and providing customized solutions
- Performed gap analyses to identify and rectify inefficiencies in systems and processes, resulting in increased productivity
Cluster Manager - Growth & Retention
Gigforce Pvt. Ltd
2022.04 - 2022.10
- Directed the Karnataka Growth and Retention team, leading and supporting a core team of 20 and overseeing 1000+ Gig workers
- Accountable for city-level Profit and Loss (P&L) management
- Responsible for sourcing, recruiting, and deploying Gig workers through the team
- Served as the liaison between ground operations and central operations teams
- Managed multiple client relationships and resolved operational escalations
- Scaled last-mile operations to meet growth plans and client demands
- Controlled cluster expenditure by adhering to established budgetary limits
Manager - Fulfillment
BetterPlace Safety Solution
2020.11 - 2022.04
- Developed and initiated projects, managed costs, and monitored performance metrics
- Expanded sourcing, onboarding, and asset distribution across 70 cities in Pan India by implementing the Merchant Center model
- Collaborated with purchasing and production teams to ensure quality control and maintain optimal inventory levels
- Prepared and presented daily, weekly, and monthly performance reports
- Managed stock procurement and maintained accurate records of inventory inflows and outflows
- Ensured zero damage, excess, pilferage, and shortages in the working environment
- Identified and addressed process bottlenecks, implementing timely solutions
- Cultivated and maintained strong relationships with clients and vendors
- Conducted asset reconciliation to ensure accuracy and accountability
Assistant Manager - Fulfillment
BetterPlace Safety Solution
2019.10 - 2020.11
- Managed walk-ins, center operations, and inventory management
- Implemented the Training Partner model across 6 districts in Kerala with no capital expenditure and minimal operational costs
- Oversaw daily team activities and operational workflows
- Handled asset distribution, fulfilled client requirements, and managed monthly invoicing
- Trained employees on procedures and strategies to enhance productivity
Senior Executive - Operations
Zomato Media Pvt Ltd
2018.10 - 2019.10
- Managed city operations, overseeing 1000+ active riders
- Successfully launched operations in 3 new cities across Kerala
- Developed hiring targets based on demand growth plans for the city
- Enhanced support processes to improve rider experience and operational efficiency
- Resolved rider issues and implemented cost-effective retention programs
- Monitored key quality metrics at the rider level to ensure adherence to tolerance levels
- Addressed and managed strikes in multiple cities, resolving various rider-related issues
Team Leader - Operations
Rivigo Services Pvt Ltd
2016.10 - 2018.10
- Managed daily operations and took accountability for achieving performance targets
- Monitored activities related to dispatching, routing, and tracking transportation vehicles
- Organized and planned warehouse layout, route planning, and shipment processing
- Maintained accurate stock records and conducted regular inventory control and audits
- Communicated with departments and staff to resolve operational challenges and drive process improvements
- Reviewed loading and unloading schedules to enhance efficiency and reduce costs
- Implemented process improvements to optimize workflow and operational efficiency
- Prepared interstate documentation
Education
MBA - Operations and Finance Management
University Institute of Management
2014.01 - 2016.04
Bachelor of Science - Physics
St. Stephens College
2011.01 - 2014.04
Skills
Supply & Logistics Management
Operations Management
Team Management
P&L
Microsoft Excel
Vendor Management
Client Management
Languages
English
Malayalam
Tamil
Hindi
Timeline
Manager - Supply and Operations
BetterPlace Safety Solution
2022.10 - Current
Cluster Manager - Growth & Retention
Gigforce Pvt. Ltd
2022.04 - 2022.10
Manager - Fulfillment
BetterPlace Safety Solution
2020.11 - 2022.04
Assistant Manager - Fulfillment
BetterPlace Safety Solution
2019.10 - 2020.11
Senior Executive - Operations
Zomato Media Pvt Ltd
2018.10 - 2019.10
Team Leader - Operations
Rivigo Services Pvt Ltd
2016.10 - 2018.10
MBA - Operations and Finance Management
University Institute of Management
2014.01 - 2016.04
Bachelor of Science - Physics
St. Stephens College
2011.01 - 2014.04
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