Nikhil Solanki
Navi Mumbai
Summary
Accomplished Network Operations Manager with overall 16 years of experience and a robust background in managing large-scale IT infrastructures. Proven track record in enhancing system availability and performance, leading skilled teams to meet stringent SLAs. Strategic thinker with expertise in WAN/LAN technologies and ITSM tools. Committed to operational excellence and continuous process improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager – Network and Storage Operations
QualityKiosk Technologies (Client : ICICI Bank)
Mumbai
2023.07 - Current
- Led the DC Network devices monitoring team and Storage devices monitoring team for ICICI Bank Network
- Ensure that meaningful data center metrics related to established SLAs, availability, capacity, and performance are captured, validated, and reported.
- Managing and actioning incident and other operational activities within defined SLA
- Driving daily incident jeopardy call to ensure to track progress and actions on open Incidents and actions.
- Monitoring performance metrics for both teams and providing regular reports to senior management.
- Maintain availability performance statistics and reports; develop strategies for maintaining high availability of services.
- Provide capacity management metrics and executive summaries in line with the established data center roadmaps.
- Ensuring resource availability and allocation to meet the needs of both teams
- Establish and communicate clear team objectives, fostering a results-driven environment and conducting thorough performance evaluations.
- Develop and manage a cost-effective hiring strategy that maintains staffing levels within budget constraints while ensuring the recruitment of skilled professionals.
- Analyze financial reports, identifying trends and areas for cost savings, contributing to the organization's financial goals.
Team Lead - Network Operations
Brennan IT Pvt Ltd
Mumbai
2014.04 - 2023.07
- Operational lead, managing all the Network, Security and Voice incidents for Brennan Clients
- Managed the ticket queue, ensuring efficient assignment and resolution by associate team leads.
- Responsible for Incident, Requests and Change progression towards resolution and closure adhering to the SLAs as agreed.
- Functioned as management escalation point of contact for customer and all other internal and external contacts.
- Drove major incident resolutions with service providers and suppliers during critical escalations.
- Responsible to ensure that identified vulnerabilities are updated and notified internally and externally to customers.
- Reviewed and refined operational processes, enhancing efficiency and customer satisfaction in collaboration with the Quality Analysis team.
- Assisting Incident Managers with inputs for Root Cause analysis (RCA) on all major incidents
- Driving Problem Management task during analysis on recurring incidents to identify permanent resolution.
- Revamped capacity management by analyzing resource utilization trends and forecasting future requirements
- Partnered with Service Delivery Managers to validate monthly customer service review reports and establish Service Improvement Plans
- Mentored and trained a diverse range of professionals including NOC engineers, associate team leads, and Team members.
Senior Network Engineer
Global Cloud Exchange
Navi Mumbai
2011.06 - 2014.04
- Performed troubleshooting on Networking & Wan Optimization Equipment to assist customers in identifying and resolving Network and performance issues.
- Handled installation tasks for Riverbed - Steelhead and Ipanema WAN Optimization devices.
- Handled client-raised change requests for Router, Steelhead Riverbed devices and Ipanema devices.
- Utilized Riverbed Steelhead device for proactive identification and mitigation of potential issues in traffic analysis
Network Engineer
CMS Info Systems Pvt. Ltd. (Client : RIL)
Navi Mumbai
2010.05 - 2011.06
- Managed the monitoring, configuration, and maintenance tasks of network hardware like routers, switches, and Cisco IP phones at local site and RIP Ship locations.
- Monitoring & Troubleshooting of VSAT Network KU Band C-Band SCPC Link & coordinating for installation of VSAT.
Network Engineer
SMC Technologies ( Client : SBI Bank)
Mumbai
2009.05 - 2010.05
- Monitoring of 3000 VSAT branches through Whatsup Gold.
- Performed troubleshooting of reported network problems.
- Assist Field Engineer in configuring and setting up Routers at sites which needed a Router replacement to fix outage.
Customer Support Engineer
Dev ITPL (Client : Wipro Infotech)
Ahmedabad
2007.11 - 2008.10
- Installed, configured, and administered Windows 2000/2003 servers as well as Win XP. Provided technical support for both server and desktop troubleshooting.
Education
B.E. - Electronics
The Maharaja Sayajirao University of Baroda
Gujarat05.2007
Skills
- Strategic Operations & People Management
- Expertise in Incident, Problem, Change and Capacity Management
- Project Management Proficiency
- In-depth Knowledge of WAN and LAN Technologies
- Proficient with SD-WAN, Firewalls, Security & WAN Optimization (Cisco ASA, Juniper SSG, Fortinet, Riverbed)
- Skilled in ITSM & Network Management Tools (ServiceNow, Remedy, OpManager, SolarWinds, Riverbed APM, NetFlow Analyzer, Whatsup Gold, Nagios,NMIS, ICINGA, Wireshark)
Certification
- ITIL V4 – Managing Professionals (MP)
ITIL 4 Specialist: Create, Deliver and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High-velocity IT
ITIL 4 Strategist: Direct, Plan and Improve.
- Prince 2 Foundations and Practitioners
- Six Sigma Black Belt
- Fortinet NSE4 Training and NSE3 certifications
Passport
H0573718
Pan
CDNPS1769J
Personal Information
Date of Birth: 05/17/82
Languages
- English
- Hindi
- Gujarati
Timeline
Manager – Network and Storage Operations
QualityKiosk Technologies (Client : ICICI Bank)
2023.07 - Current
Team Lead - Network Operations
Brennan IT Pvt Ltd
2014.04 - 2023.07
Senior Network Engineer
Global Cloud Exchange
2011.06 - 2014.04
Network Engineer
CMS Info Systems Pvt. Ltd. (Client : RIL)
2010.05 - 2011.06
Network Engineer
SMC Technologies ( Client : SBI Bank)
2009.05 - 2010.05
Customer Support Engineer
Dev ITPL (Client : Wipro Infotech)
2007.11 - 2008.10
B.E. - Electronics
The Maharaja Sayajirao University of Baroda
- ITIL V4 – Managing Professionals (MP)
ITIL 4 Specialist: Create, Deliver and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High-velocity IT
ITIL 4 Strategist: Direct, Plan and Improve.
- Prince 2 Foundations and Practitioners
- Six Sigma Black Belt
- Fortinet NSE4 Training and NSE3 certifications
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