Summary
Overview
Work History
Education
Skills
Certification
Passport
Pan
Personal Information
Languages
Timeline
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Nikhil Solanki

Nikhil Solanki

Navi Mumbai

Summary

Accomplished Network Operations Manager with overall 16 years of experience and a robust background in managing large-scale IT infrastructures. Proven track record in enhancing system availability and performance, leading skilled teams to meet stringent SLAs. Strategic thinker with expertise in WAN/LAN technologies and ITSM tools. Committed to operational excellence and continuous process improvement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager – Network and Storage Operations

QualityKiosk Technologies (Client : ICICI Bank)
Mumbai
07.2023 - Current
  • Led the DC Network devices monitoring team and Storage devices monitoring team for ICICI Bank Network
  • Ensure that meaningful data center metrics related to established SLAs, availability, capacity, and performance are captured, validated, and reported.
  • Managing and actioning incident and other operational activities within defined SLA
  • Driving daily incident jeopardy call to ensure to track progress and actions on open Incidents and actions.
  • Monitoring performance metrics for both teams and providing regular reports to senior management.
  • Maintain availability performance statistics and reports; develop strategies for maintaining high availability of services.
  • Provide capacity management metrics and executive summaries in line with the established data center roadmaps.
  • Ensuring resource availability and allocation to meet the needs of both teams
  • Establish and communicate clear team objectives, fostering a results-driven environment and conducting thorough performance evaluations.
  • Develop and manage a cost-effective hiring strategy that maintains staffing levels within budget constraints while ensuring the recruitment of skilled professionals.
  • Analyze financial reports, identifying trends and areas for cost savings, contributing to the organization's financial goals.

Team Lead - Network Operations

Brennan IT Pvt Ltd
Mumbai
04.2014 - 07.2023
  • Operational lead, managing all the Network, Security and Voice incidents for Brennan Clients
  • Managed the ticket queue, ensuring efficient assignment and resolution by associate team leads.
  • Responsible for Incident, Requests and Change progression towards resolution and closure adhering to the SLAs as agreed.
  • Functioned as management escalation point of contact for customer and all other internal and external contacts.
  • Drove major incident resolutions with service providers and suppliers during critical escalations.
  • Responsible to ensure that identified vulnerabilities are updated and notified internally and externally to customers.
  • Reviewed and refined operational processes, enhancing efficiency and customer satisfaction in collaboration with the Quality Analysis team.
  • Assisting Incident Managers with inputs for Root Cause analysis (RCA) on all major incidents
  • Driving Problem Management task during analysis on recurring incidents to identify permanent resolution.
  • Revamped capacity management by analyzing resource utilization trends and forecasting future requirements
  • Partnered with Service Delivery Managers to validate monthly customer service review reports and establish Service Improvement Plans
  • Mentored and trained a diverse range of professionals including NOC engineers, associate team leads, and Team members.

Senior Network Engineer

Global Cloud Exchange
Navi Mumbai
06.2011 - 04.2014
  • Performed troubleshooting on Networking & Wan Optimization Equipment to assist customers in identifying and resolving Network and performance issues.
  • Handled installation tasks for Riverbed - Steelhead and Ipanema WAN Optimization devices.
  • Handled client-raised change requests for Router, Steelhead Riverbed devices and Ipanema devices.
  • Utilized Riverbed Steelhead device for proactive identification and mitigation of potential issues in traffic analysis

Network Engineer

CMS Info Systems Pvt. Ltd. (Client : RIL)
Navi Mumbai
05.2010 - 06.2011
  • Managed the monitoring, configuration, and maintenance tasks of network hardware like routers, switches, and Cisco IP phones at local site and RIP Ship locations.
  • Monitoring & Troubleshooting of VSAT Network KU Band C-Band SCPC Link & coordinating for installation of VSAT.

Network Engineer

SMC Technologies ( Client : SBI Bank)
Mumbai
05.2009 - 05.2010
  • Monitoring of 3000 VSAT branches through Whatsup Gold.
  • Performed troubleshooting of reported network problems.
  • Assist Field Engineer in configuring and setting up Routers at sites which needed a Router replacement to fix outage.

Customer Support Engineer

Dev ITPL (Client : Wipro Infotech)
Ahmedabad
11.2007 - 10.2008
  • Installed, configured, and administered Windows 2000/2003 servers as well as Win XP. Provided technical support for both server and desktop troubleshooting.

Education

B.E. - Electronics

The Maharaja Sayajirao University of Baroda
Gujarat
05.2007

Skills

  • Strategic Operations & People Management
  • Expertise in Incident, Problem, Change and Capacity Management
  • Project Management Proficiency
  • In-depth Knowledge of WAN and LAN Technologies
  • Proficient with SD-WAN, Firewalls, Security & WAN Optimization (Cisco ASA, Juniper SSG, Fortinet, Riverbed)
  • Skilled in ITSM & Network Management Tools (ServiceNow, Remedy, OpManager, SolarWinds, Riverbed APM, NetFlow Analyzer, Whatsup Gold, Nagios,NMIS, ICINGA, Wireshark)

Certification

  • ITIL V4 – Managing Professionals (MP)

ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: Drive Stakeholder Value

ITIL 4 Specialist: High-velocity IT

ITIL 4 Strategist: Direct, Plan and Improve.

  • Prince 2 Foundations and Practitioners
  • Six Sigma Black Belt
  • Fortinet NSE4 Training and NSE3 certifications

Passport

H0573718

Pan

CDNPS1769J

Personal Information

Date of Birth: 05/17/82

Languages

  • English
  • Hindi
  • Gujarati

Timeline

Manager – Network and Storage Operations

QualityKiosk Technologies (Client : ICICI Bank)
07.2023 - Current

Team Lead - Network Operations

Brennan IT Pvt Ltd
04.2014 - 07.2023

Senior Network Engineer

Global Cloud Exchange
06.2011 - 04.2014

Network Engineer

CMS Info Systems Pvt. Ltd. (Client : RIL)
05.2010 - 06.2011

Network Engineer

SMC Technologies ( Client : SBI Bank)
05.2009 - 05.2010

Customer Support Engineer

Dev ITPL (Client : Wipro Infotech)
11.2007 - 10.2008

B.E. - Electronics

The Maharaja Sayajirao University of Baroda

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Nikhil Solanki