Achieved significant efficiency enhancements and customer satisfaction improvements at Pine Labs by streamlining support processes and mentoring junior engineers. Expert in root cause analysis and incident management, demonstrating a strong blend of technical support and customer service skills. Reduced system downtime through proactive measures, optimizing both internal and client-facing operations.
Flexible Technical Support Engineer with 12+ years of experience helping clients maintain smooth operations. Expertise in integrated systems and production environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.