Nikhil Subba

Customer-focused professional with 6+ years of experience at Amazon, specializing in resolving complex customer inquiries, managing escalations, and delivering exceptional service. Proven ability to handle high-volume interactions while maintaining quality and efficiency. Strong communicator with expertise in conflict resolution, problem-solving, and building customer trust.

I declare that the information provided is accurate to the best of my knowledge. If any of the information mentioned above is incorrect, suitable actions can be taken against me.

• English (Fluent)
• Nepali (Native)
• Hindi (Proficient)

• Date of Birth: 07/11/94
• Gender: Male

• Manage high volumes of inbound and outbound calls and emails in a timely manner.
• Provide first-call resolution for customer issues related to orders, payments, and accounts.
• Document interactions and follow up to ensure issue closure.
• Escalate technical/systemic problems to relevant teams.
• Share customer feedback to improve products/services.
• Maintain composure in high-pressure situations.