Nikhil Surendran
AOCS
Trivandrum
Summary
Dedicated and accomplished professional with a background in Aeronautical Engineering and extensive experience in Airport Operations. Seeking to leverage expertise in customer service, team management, and aviation security in a challenging role
Overview
7
7
years of professional experience
Work History
Senior Customer Service Associate
Allianz Services
Trivandrum
02.2023 - Current
Responsibilities:
· Travel insurance sales, amendments, and cancellation.
· Resolving customer queries.
Achievements:
· Insurance Sales Knowledge.
· Proficient in handling customer queries.
Airport Operations Customer Service
Indigo Airlines
Trivandrum
06.2017 - 02.2023
Responsibilities:
· Shift Supervisor: Allocating staff, staff briefing.
· Baggage Handling Supervisor: Flight-wise allocation of staff, handling emergency situations.
· Ramp Operations: Turnaround coordination, in-flight inspection.
Achievements:
· Screener Certification: Valid till October 2023.
· Basic Avsec (Aviation Security) Holder.
· Ramp Safety Certification.
Education
Aeronautical - Bachelor of Engineering
SNS College of Technology
Coimbatore12.2016
Skills
- Teamwork and Collaboration
- Customer Relations
- Customer Service Management
- Supervision and Training
Passport Details
Passport Number : W5947764
Expiry Date : 20/11/2032
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
References
References available upon request.
Hobbies
- Adventure Activities
- Badminton
- Swimming
- Cooking.
Timeline
Senior Customer Service Associate
Allianz Services
02.2023 - Current
Airport Operations Customer Service
Indigo Airlines
06.2017 - 02.2023
Aeronautical - Bachelor of Engineering
SNS College of Technology
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