Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline
Generic
Nikhil Surendran

Nikhil Surendran

Trivandrum,KL

Summary

Dedicated professional offering excellent supervisory and performance-assessment skills. Background in Aeronautical Engineering and extensive experience in Insurance and Airport Operations. Seeking to leverage expertise in customer service and team management.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Associate

Allianz Services
Trivandrum
02.2023 - 12.2024
  • Travel insurance sales, amendments, and cancellation
  • Resolving customer queries
  • Achievements:
  • Insurance Sales Knowledge
  • Provided excellent customer service by answering inquiries, resolving complaints
  • Educated customers about products, pricing and policies to address and resolve issues
  • Mentoring new employees on customer service.

Shift Supervisor

Airport Operations Customer Service Indigo Airlines
Trivandrum
06.2017 - 02.2023
  • Allocating staff, staff briefing
  • Achievements:
  • Managed daily operations including staffing schedules, resource allocation, budgeting
  • Ensured that customer inquiries were handled in a timely and professional manner
  • Conducted regular performance reviews.

Education

Bachelor of Engineering - undefined

SNS College of Technology
December 2016

Skills

  • Teamwork and Collaboration
  • Customer Relations
  • Customer Service Management
  • Supervision and Training
  • Adventure Activities
  • Badminton
  • Swimming
  • Cooking

Work Preference

Work Type

Full Time

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)

Timeline

Senior Customer Service Associate

Allianz Services
02.2023 - 12.2024

Shift Supervisor

Airport Operations Customer Service Indigo Airlines
06.2017 - 02.2023

Bachelor of Engineering - undefined

SNS College of Technology

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Nikhil Surendran