Nikhil Surendran
Trivandrum,KL
Summary
Dedicated professional offering
excellent supervisory and
performance-assessment skills.
Background in Aeronautical
Engineering and extensive
experience in Insurance and Airport
Operations. Seeking to leverage
expertise in customer service and
team management.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Associate
Allianz Services
Trivandrum
02.2023 - 12.2024
- Travel insurance sales, amendments, and cancellation
- Resolving customer queries
- Achievements:
- Insurance Sales Knowledge
- Provided excellent customer service by answering inquiries, resolving complaints
- Educated customers about products, pricing and policies to address and resolve issues
- Mentoring new employees on customer service.
Shift Supervisor
Airport Operations Customer Service Indigo Airlines
Trivandrum
06.2017 - 02.2023
- Allocating staff, staff briefing
- Achievements:
- Managed daily operations including staffing schedules, resource allocation, budgeting
- Ensured that customer inquiries were handled in a timely and professional manner
- Conducted regular performance reviews.
Education
Bachelor of Engineering - undefined
SNS College of Technology
December 2016
Skills
- Teamwork and Collaboration
- Customer Relations
- Customer Service Management
- Supervision and Training
- Adventure Activities
- Badminton
- Swimming
- Cooking
Work Preference
Work Type
Full TimeLanguages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Associate
Allianz Services
02.2023 - 12.2024
Shift Supervisor
Airport Operations Customer Service Indigo Airlines
06.2017 - 02.2023
Bachelor of Engineering - undefined
SNS College of Technology
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