Experienced with managing insurance policies and client relationships. Utilizes analytical skills to ensure accuracy in policy documentation and renewals. Track record of excellent client service and effective collaboration with team members.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
Work History
Insurance Associate
EXL
10.2023 - Current
Demonstrated mastery of processing, policy rating and policy issuance systems.
Build / maintain strong relationship with regional UWs.
Identification of risks and associated exposures involved in new applications for use of appropriate and established rating criteria.
Review of historical loss data in lieu of policy rating for appropriate evaluation.
Understanding of rating concepts, engines and rules to allow manual rating for exceptional scenarios and taking sign off as per established approval hierarchy.
Evaluate incoming applications, interpret necessary information for completing assigned tasks including rating and issuance, endorsements and servicing.
Evaluation of binders, applications and proposals.
Identify exposure class, coverage limits and other components to effectively evaluate a new business, renewal and / or endorsement application.
Contact external parties to obtain incomplete / inaccurate information (as necessary)
Interact with UWs as necessary to complete assigned tasks.
Solves problems effectively; identifies the relevant issues, gathers needed information and input, applies sound reasoning, and develops workable solutions.
Increased customer satisfaction by resolving issues and providing exceptional service at all times.
Business Development Executive
GENCO
01.2020 - 05.2023
Identify and qualify potential clients through direct contact, referrals in various industries & using cold calling.
Negotiate and close contracts with decision-makers ranging from 10K to 100K in value.
Streamlined account management processes, and enabled successful upselling and cross- selling of new products.
In 2021 and 2022 increased revenue by 35%
Maintaining meaningful relationships with existing clients to ensure that they are retained.
Review clients' feedback and implement necessary changes.
Remaining in tune with trends in consumption to ensure that our offerings remain relevant.
Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Communicated directly with customers and partners to build strong business networks and relationships.
SERVICE ADVISOR
Deals on Wheels Used Car Trading LLC
07.2018 - 03.2019
Company Overview: Dubai based used car trading company.
Receiving consignment vehicles, returning vehicles to the owners, and delivering them to the buyers.
Naming and tagging the belongings of the vehicles and documents.
Adding & updating details in ZOHO CRM.
Assisting sales staff & customers with technical details.
Preparing retail price stickers.
Reporting errors / Service requirements of vehicles to the Service /Operation manager.
Ensured the vehicles were clean and always road worthy.
Supervising floor coordinators, cleaners, and drivers.
Creating daily vehicle status report.
Receiving emails, and texts and forwarding them to the various departments.
Dubai based used car trading company.
Education
Bachelor of Technology - Mechanical Engineering
Karnataka State Open University
Skills
Insurance operations
Skills And Accomplishments
Proven track record as Insurance operations associate., Strong communication and presentation skills., IT skills, Microsoft (Word, Excel), Flexibility to work independently., Worked closely with Onshore Underwriters and their Assistants., Part of data migration team on new platform / application.