Nikhil Tailor
Customer Service Representative & Logistics Manager
Mira Road East
Summary
To obtain a position that will enable me to use my strong organizational skills, professional background, and ability to work well with people and expand my learnings, knowledge and skills.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Logistics Manager
Mihir Enterpise
02.2024 - 01.2025
- Company Overview: Balaji Wafers' C&F (Cost and Freight) provider is Mihir Enterprise. Goods transportation from Valsad to Mumbai is our area of expertise. We work with about fifty wholesalers, ranging from Dahanu to Churchgate.
- Currently in charge of Mumbai's distribution.
- It's my responsibility to make sure there are no delays and that the products are delivered on schedule.
- 56 laborers, 34 drivers, 8 supervisors, and 8 office employees are being managed at this time.
- Balaji Wafers' C&F (Cost and Freight) provider is Mihir Enterprise. Goods transportation from Valsad to Mumbai is our area of expertise. We work with about fifty wholesalers, ranging from Dahanu to Churchgate.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Customer Service Representative
Tech Mahindra Business Services
05.2019 - 02.2024
- Company Overview: a subsidiary of Tech Mahindra, which is a part of the Mahindra Group. TechMBS works for 3 Telecommunications, a UK-based company that operates under the global brand name '3'. The brand was founded in 2002 in Hong Kong and operates several UMTS-based mobile phone networks and broadband internet providers in Hong Kong, Macau, Austria, Denmark, Indonesia, Ireland, Italy, Sweden and the United Kingdom.
- Was employed in the Technical Division.
- As a mentor, I oversaw batches and gave advisers guidance on system navigation and communication techniques.
- Empathically handled client concerns to boost repeat business and loyalty.
- I had the chance to work as a Team Coach at Quality as well. Efficiently handled high-stress situations, resolving disagreements or conflicts while remaining professional under duress.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- I had got a chance to train batches of Technical Department.
- I was given the chance to manage a team as an acting team leader. Facilitated coaching sessions for new hires, guaranteeing a uniform standard of service for the organization.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Credit Case Management
Convergys
06.2015 - 11.2018
- Began the adventure as a customer service agent and subsequently received a promotion to Credit Case Manager.
- As a Credit Case Manager, my duties included resolving clients' billing concerns, making sure that agents did not leak credit, and also making sure that customers were not given unwanted credit.
- I looked into cases that were referred to me so that I could make wise choices.
- Passed the Team Leader IJP.
- My main responsibility as a team leader was to manage my group and make sure that each member did well enough to advance.
Senior Sales Representative
Rrhythm Solutions
01.2013 - 06.2015
- Company Overview: a small organization that specializes in selling fixed services plans.
- Sold telecom plans to Australian customers based on their usage needs as a representative of Rrhythm Solutions.
- A small organization that specializes in selling fixed services plans.
Education
SSC -
VIVA College
HSC - undefined
VIVA College
Skills
Accomplishments
- Awarded for the Best Performance for the month of August 2015.
- Awarded for the Best Performer for three consecutive months in 2015.
- Awarded with the best performance in December 2017.
- Promoted as a Credit Case Manager in September 2016.
- Promoted as a Team Leader Intern in September 2018.
Personal Information
- Place of Birth: Mumbai
- Date of Birth: 05/08/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Logistics Manager
Mihir Enterpise
02.2024 - 01.2025
Customer Service Representative
Tech Mahindra Business Services
05.2019 - 02.2024
Credit Case Management
Convergys
06.2015 - 11.2018
Senior Sales Representative
Rrhythm Solutions
01.2013 - 06.2015
HSC - undefined
VIVA College
SSC -
VIVA College
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