Hi, I’m
Nikhil Thakkar
Electrical Engineer
Mumbai
Summary
Total 12 year of professional expertise, Adept at driving data center operational excellence, I leveraged root cause analysis and exceptional communication skills at Amazon Data Center to enhance system reliability and team performance. My expertise in electrical systems and knack for fostering teamwork culminated in significant downtime reduction and a culture of continuous improvement, positioning me as a results-driven leader in technology operations.
As a Data Center SME, my main responsibility is to implement the right processes and practices across the organization. Always head's up to demonstrate strong leadership and management skills to effectively lead and motivate teams, problem-solving skills, and analytical skills to identify and address challenges. Always try to invent and simplify, think big.
Overview
11
years of professional experience
4
Certifications
Work History
Amazon Data Center Navi Mumbai
Data Center Operation
05.2020 - Current
Job overview
- Conducted training sessions for new team members, fostering a culture of continuous learning and professional growth within the data center operations group.
- Improved system performance with regular firmware upgrades and patches for UPS, TRANSFORMERS PROTECTION RELAYS, FEEDER PROTECTION RELAYS, PLC, BMS,EPMS,GENERATOR EMC, FIRE ALARM SYSTEM, PA SYSTEM, DYNAMIC LOAD BALANCING, AUTOMATIC CHANGE OVER PANEL, BREAKER PROTECTION RELEASE, BACKSTOPPING PANEL , AND OTHER EQUIPMENTS.
- Innovative project implementation to improvise PUE and sustainability projects to reduce carbon footprints.
- Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
- Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment.
- Evaluated new technologies relevant to the data center environment, staying current with industry trends and enhancing professional development opportunities for team members.
- Reduced downtime through proactive troubleshooting and resolution of electrical and Mechanical systems.
- Delivered continuous improvement through rigorous implementation of change management processes and procedures.
- Worked collaboratively with vendors to resolve hardware or software issues expeditiously while minimizing disruptions to ongoing operations within the facility.
- Maintained a high level of availability for all systems by addressing incidents quickly through effective root cause analysis and incident management processes.
- Oversaw inventory management for essential data center components, avoiding shortages that could compromise operational efficiency.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Conducted routine audits of physical security measures, maintaining a secure environment for sensitive information.
- Ensured strict adherence to industry best practices for cable management, resulting in an organized and efficient workspace.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Assisted with performing infrastructure readiness tests IST FAT SAT.
- Reviewed design drawings and tracking till final charging.
- Documented support procedures ESOP MOP SOP, processes and solutions in centralized systems, enabling user self-service.
- Collaborate with global teams for various activities and lead the local team to complete all as per schedule.
- Empowering a culture of safety, security, and compliance in all aspects of our Datacenter operations. Also to reduce Human error incidents YOY by creating standards SOP, EOP and MOPs.
Ctrls Data Center Navi Mumbai
Data Center Operations Manager - Shifts
12.2020 - 04.2022
Job overview
- Strengthened security measures through regular risk assessments and collaboration with IT teams.
- Reduced downtime for critical systems by proactively identifying and resolving potential issues.
- Coordinated with cross-functional teams on projects involving network expansion or facility upgrades, ensuring seamless integration into existing operations.
- Negotiated favorable contracts with external partners related to power supply arrangements or other critical components essential for smooth data center functioning.
- Conducted regular audits of data center infrastructure, ensuring compliance with industry regulations.
- Managed budgetary constraints effectively while maintaining high-quality services for clients throughout data center operations.
- Oversaw the installation and maintenance of Electrical Mechanical and fire systems, minimizing service disruptions for clients.
- Leveraged predictive analytics tools to anticipate capacity requirements more accurately, preventing over-provisioning or under-utilization of resources.
- Collaborated with vendors to secure cost-effective solutions for equipment procurement and maintenance needs.
- Contributed to business continuity planning efforts by assessing current capabilities against potential threats or disruptions in service delivery channels.
- Implemented staff training initiatives to foster professional development and maintain technical expertise within the team.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Monitored system performance metrics, making necessary adjustments to maintain optimal efficiency levels.
- Facilitated clear communication between stakeholders during periods of crisis or emergency situations, leading to swift resolution efforts.
- Championed a culture of continuous improvement within the organization, driving operational excellence across all aspects of data center management.
- Increased energy efficiency with the implementation of temperature control measures and equipment upgrades.
- Improved data center efficiency by implementing new operational procedures and protocols.
- Managed a team of technicians and shift managers, ensuring optimal performance and adherence to industry standards.
- Oversaw development and implementation of improvements to support operation equipments.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Communicated regularly with customers concerning data center operations.
- Implemented and maintained technology and software budget.
- Commissioned double bus 220 kV GIS Substation, leading team of O&M for same after successful charging.
- Overlooked for 26 MW data center facility as operation lead.
Reliable Spaces - IT ParkNavi Mumbai
Lead Technical Operation Manager
04.2018 - 12.2022
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Overlooking for MEP and facilities of IT park including O&M of 100kV substation and distribution network & HVAC system.
Power Linker Consultant Mumbai
Testing and Commissioning Leader
09.2015 - 04.2018
Job overview
- Provided technical guidance to team members on complex issues, contributing to their professional growth and development.
- Evaluated vendor proposals based on technical merits, budget considerations, and alignment with project requirements-ultimately selecting partners that contributed to successful outcomes consistently across multiple projects.
- Developed training and processes for new equipment.
- Conducted thorough risk assessments for each project phase, mitigating potential issues and minimizing delays.
- Established clear expectations for team members regarding deliverables, deadlines, and overall performance standards.
- Reviewed design documents for accuracy and completeness, ensuring alignment with client specifications before proceeding with the commissioning process.
- Developed comprehensive commissioning plans for various projects, ensuring timely delivery and optimal performance.
- Identified opportunities for continuous improvement within the organization''s commissioning processes by conducting regular reviews of past projects'' successes and challenges.
- Leading team of 14 Testing & Commissioning Engineers; Managing the complete range of activities by providing right of way from conceptualization from client visit, consultancy services, testing, commissioning and troubleshooting of Electrical equipment from 400kV to 415V voltage level (Generators protection, Transformers protection, EHV outdoor CT, PT, CB, Control Relay panel, LV Panels) of Siemens, ABB, Areva, Alstom, GE, etc.
- Technical review of Electrical & Mechanical Systems consisting of EHV Substation, Transformers, Generator, Control Relay Panels, Protection Relay (for Line, Transformer, Generator and Feeder, Motor Protection), Relay Setting & Relay Co-ordination, CT’s, PT’s, CVT’s, PMCC, PCC, MCC, Ring Main Units, Power Factor Correction, Motor, Pumps), DGs Synchronization, Technical evaluation and finalization of Electrical & Mechanical equipment’s required for system.
- Co-ordination with customer to clarify any technical query/discussion and maintaining detailed documentation for all projects.
Rajdeep Builcon Pvt LtdNavi Mumbai
Electrical Site Engineer
08.2014 - 09.2015
Job overview
- Read and interpreted blueprints, diagrams, and schematics to correctly coordinate work.
- Coordinated materials delivery and organization to maintain smooth flow of work.
- Maintained accurate documentation throughout project lifecycle, including drawings, calculations, specifications, approvals, and inspection records ensuring easy access during audits or future reference requirements.
- Increased safety standards by conducting thorough risk assessments and implementing preventive measures for electrical installations.
- Checked work quality and compliance with design specifications.
- Established strong relationships with clients based on trust, expertise, and transparent communication that led to repeat business opportunities.
- Co-ordination with state government bodies MSEB and NMMC for Execution of projects.
Leena Powertech Pvt LtdNavi Mumbai
Business Development Executive
07.2013 - 07.2014
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Project Tendering & Estimation for RAPDRP, MSEDCL, CIDCO infrastructure development Project.
- Project Co-ordination.
Education
Welinker Institute of Management (We School)Mumbai
PGDM from Operation Management
08.2022
Fr. C. Rodrigues Institute of TechnologyVashi, Navi Mumbai
Bachelor Degree from Electrical Engineering
06.2013
BL Patil Polytechnic Khopoli
Technical Diploma from Electrical Power Systems
07.2010
Skills
Failure resolution
Component installation
Staff assistance
Root Cause Analysis
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Critical Thinking
Interpersonal Communication
Electrical system expert
Mechanical system expert
Certification
Six Sigma Green belt
Timeline
MGHD Make Great Hiring Decisions
07-2024
Data Center Operations Manager - Shifts
Ctrls Data Center
12.2020 - 04.2022
Six Sigma Green belt
08-2020
Data Center Operation
Amazon Data Center
05.2020 - Current
Lead Technical Operation Manager
Reliable Spaces - IT Park
04.2018 - 12.2022
Testing and Commissioning Leader
Power Linker Consultant
09.2015 - 04.2018
Electrical Site Engineer
Rajdeep Builcon Pvt Ltd
08.2014 - 09.2015
Business Development Executive
Leena Powertech Pvt Ltd
07.2013 - 07.2014
Entrepreneurship Awareness Program by departmental of science & technology Government of India
03-2013
AC DC Drives at Siemens Kharghar training Centre
10-2012
Welinker Institute of Management (We School)
PGDM from Operation Management
Fr. C. Rodrigues Institute of Technology
Bachelor Degree from Electrical Engineering
BL Patil Polytechnic
Technical Diploma from Electrical Power Systems