Nikhil Thakur
Night Auditor
Kangra
Summary
Experienced hospitality professional with a proven track record across luxury hotel brands including Marriott, Hyatt. Skilled in front office operations, guest relations, night audit, and VIP handling. Known for delivering exceptional service, maximizing revenue through upselling, and maintaining brand standards in both pre-opening and operational environments. Dedicated, detail-oriented, and committed to creating seamless guest experiences.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Night Auditor
Shada Hotel Dubai (102 Keys)
11.2024 - 10.2025
- Managed daily Revenue and Inventory controls to optimize occupancy and maximize room revenue.
- Monitored and resolved unsettled PM accounts, ensuring financial accuracy.
- Conducted regular inspections across all front office areas to uphold service and quality standards.
- Proficient in Night Audit operations, ensuring accurate financial reporting and end-of-day procedures.
- Delivered personalized welcome and farewell experiences for VIP and Elite guests, enhancing guest satisfaction and loyalty.
- Oversaw and supported daily room upselling initiatives, contributing to consistent revenue growth.
Front Office Executive
Katra Marriott Resort and Spa (100 Keys)
01.2024 - 09.2024
- Hotel Pre-opening Experience.
- Oversaw and supported daily room upselling initiatives, contributing to consistent revenue growth.
- Handling Departmental Training's & E-Invoicing.
- Ensuring About VIP/Elite Guest Welcome and Departure Farewell.
- Leading Shift Briefings and taking a Proactive Approach when dealing with guest concerns.
- Responsible For Looking After Unsettled PM.
- Worked on OPERA CLOUD Software.
- Indenting & Ordering Store requisitions for smooth Operations.
- Ensuring Room Upselling & Converting 100% Walk in to confirmed reservation to maximizing Room Revenue.
- Rooms Controlling & Inventory Management.
Front Office Associate
Le Meridien Amritsar (167 Keys)
11.2022 - 10.2023
- Hotel Pre-opening Experience.
- Cashiering, handling VIP Guest moments, and daily check in & check out.
- Responsible for Front office shift operations, including Upselling.
- Enrolling guests in the Loyalty program (Marriott Bonvoy).
- Responsible for filling Up & Updating Foreigners C Form.
- Responsible To look After Unsettled PM.
- Night auditing & Responsible to make daily reports when on night shift.
- Successfully Passed Brand Standard Audit for Front Office department.
- Worked on OPERA CLOUD Software.
Front Office Associate
Hyatt Regency Ludhiana (164 Keys)
02.2022 - 08.2022
- Front office daily operations.
- Cashiering.
- Handling VIP Guest moments.
- Daily check in & check out.
Recreation Associate
Hyatt Regency Dharmshala Resort (80 Keys)
03.2020 - 12.2021
- Served as a guide for guests, and managed Gym, Spa, and swimming pool operations.
- Handling VIP Guest moments.
- Taking care of guest itineraries.
Education
Diploma - Hospitality and Aviation
Frankfinn institute of Air Hostess training center Chandigarh
Chandigarh, India01.2019
Bachelor - Science B
Himachal Pradesh University
01.2018
Secondary school - undefined
Adarsh Sr Sec School
01.2015
High School -
Adarsh Sr Sec School
01.2012
Skills
Team Building
Achievements & Certifications
• Completed In-Flight Training with Air India on 28 November 2019.
• Awarded Hystar Gold for exceptional guest feedback (December 2020).
• Awarded Hystar Diamond for outstanding guest satisfaction performance (March 2021).
• Awarded Hystar Platinum for excellent guest service delivery (October 2021).
• Earned Pre-Opening Certificate for contributing to the launch of Le Meridien Amritsar.
• Earned Pre-Opening Certificate for supporting the pre-opening operations of Katra Marriott Resort & Spa.
Timeline
Night Auditor
Shada Hotel Dubai (102 Keys)
11.2024 - 10.2025
Front Office Executive
Katra Marriott Resort and Spa (100 Keys)
01.2024 - 09.2024
Front Office Associate
Le Meridien Amritsar (167 Keys)
11.2022 - 10.2023
Front Office Associate
Hyatt Regency Ludhiana (164 Keys)
02.2022 - 08.2022
Recreation Associate
Hyatt Regency Dharmshala Resort (80 Keys)
03.2020 - 12.2021
Bachelor - Science B
Himachal Pradesh University
Secondary school - undefined
Adarsh Sr Sec School
Diploma - Hospitality and Aviation
Frankfinn institute of Air Hostess training center Chandigarh
High School -
Adarsh Sr Sec School