Nikhil Thaware
Nagpur
Summary
Dependable IT Support with 10 years of helpdesk experience. Successfully assists end-users with complex technical issues. Hand on experience on routing and Switching. Communicates complicated concepts clearly and professionally handles wide-ranging task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Manager
Radiant 3PL Solutions India Pvt Ltd
Nagpur
09.2022 - Current
- Provided accurate and detailed Technical support to customers, enhancing their understanding and satisfaction
- Assisted customers with troubleshooting, software installation, and desktop support over chat, mail and remote desktop
- Providing assistance to customers with Outlook email configuration
- Implemented security measures such as access control lists, firewalls, and IPS
- Provided technical support for remote users in troubleshooting router-related issues.
Operation Executive
Core Integra Consulting Services India Pvt Ltd
Nagpur
03.2014 - 08.2022
- Successfully diagnosed and resolved network connectivity issues across various client portfolios, guaranteeing minimal downtime and optimal operational performance
- Created detailed documentation on switch configurations and troubleshooting steps taken during resolution process.
- Implemented changes to the switch configuration when requested by customers or management personnel.
- Configured routers and switches according to network requirements.
- Assisted customers with desktop-related issues to facilitate the commencement of their remote proctoring assessments
- Accountable for maintaining IT asset inventory and delivering weekly reports to clients regarding asset tracking
Education
Computer
William Carey University
Correspondence06.2016
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize
- Proficient in Chat Support
- Network configuration and support
- Network Security
- Configuration and Troubleshooting
Accomplishments
- TCS GEMS Award received from the client (Tata Consultancy Services) for configuring 36 Network Switches with Spanning Tree Protocol and Port Binding over night to conduct defect free examination on next day.
- On the Spot Award received three times for outstanding performance and achievement.
Certification
- CCNA 2010 (Cisco Certified Network Administrator) ID- csco11767405
- MCSA 2010 (Microsoft Certified System Administrator) ID-7061644
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
IT Manager
Radiant 3PL Solutions India Pvt Ltd
09.2022 - Current
Operation Executive
Core Integra Consulting Services India Pvt Ltd
03.2014 - 08.2022
Computer
William Carey University
- CCNA 2010 (Cisco Certified Network Administrator) ID- csco11767405
- MCSA 2010 (Microsoft Certified System Administrator) ID-7061644
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