Playing Guitar and Singing
NIKHIL TIWARI
Senior Manager - Strategy & Operations
Bangalore
Summary
A Senior Manager focused on helping businesses launch new initiatives and achieve market growth. Versatile project and team leader offering 8 years of experience. Results-driven employee with a proven track record of innovation and process excellence, offering project management, Operation Management, producing quality outcomes through dynamic leadership and motivational techniques to help manage and execute cross- departmental firm initiatives involving Marketing, Product, Tech, Content, and Partnership teams.
Forward-thinking Senior Manager adept at managing teams of 100+ employees with 10 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Manager
Think & Learn Pvt.LTD
India
12.2021 - Current
- Closely working with respective stakeholders to drive strategic projects & monitoring overall business performance
- Lead and managed a team of 500 indirect reportees and 110 direct reportees such as academic specialists,Team leads, Assistant Managers, Process specialist and Executives.
- Evaluated hiring, firing, and promotions requests.
- Hiring, training the resources to meet critical business needs
- Improved overall NPS of the team from 75% to 90%
- Identify and eliminate root causes of defects in order to drive efficiency
- Planned and programmed the SOP and AOP for the whole team to cater 2lacs+ customer
- Improving efficiency from 70% to 92% in all the cross functioning teams by implementing processes and defining KRAs.
- Developing strategic value-added analyses around growth opportunities, retention levers and core business metrics in order to reach better results
- Spearheaded special projects and resolved complex problems that impacted management and business direction
- Directed strategic support for senior leadership, providing detailed analysis for new business opportunities, while consolidating current business
- Building strong relations with stakeholders to understand priorities and define the roadmap to get the desired results
- Working with the Product and Tech team to enhance overall user experience and implement the new product requirement as per the new launches
- Ideate, develop and recommend new programs and initiatives to support strategic organizational goals
- Conducted reviews, managed issues/ dependencies and intervened through corrective actions in order to accelerate progress
- Support Program development using quantitative and qualitative analysis via data dashboards and extracting key insights to develop high impacting plans
- Identifying solutions to Current loopholes and roadblocks to meet business objectives, considering the implications of change on different teams
- Successfully introduced XCEL-Masterclass and Summer camp workshop, handled event operations
- Strategies the projections and systematically escalate any issues in the operating plan to the tech and product team also follow through on the resolutions to enhance the platform for a bigger audience
- Program scheduling and planning, monitoring and status reporting against planned deliverables, benefits and reporting the issue with action plan
- Develop training programs for the Team to perform better in all the required metrics
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Coached team members on productivity strategies to accomplish challenging goals.
Promoted -Program Manager
Vedantu Innovations Private Limited
Banglore
01.2021 - 07.2021
- Automate the process to increase efficiency and decrease the manual work.
- Designed and implemented standard operating procedures for optimal efficiency.
- Maintaining relationships with educators and SMEs to mitigate the obstacles in teaching activities and content creation.
- Assessed in developing marketing campaigns, designed to gain profits, awareness and customer interest
- Planning Programming and executing all academic and engagement products and projects
- Enhanced cross-functional communication and data sharing practices by delivering program briefings and presentations to teammates and leadership
- Provided excellent leadership skills to maintain steady and productive operations
- Reduced process lags by managing employees and training on best practices to ensure optimal productivity
- Conducted research and development on existing and emerging products to highlight benefits and attract retention
- Conducted regular research on competitor activities within Industry to maintain knowledge of business trends and threats
- Tracking and executing that all Academic content reaching to Students is updated, accurate and correct
- Handling the team of 10+ SMEs and 2 APMs to create and design content for Free classes on app and website
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Managing day to day operations to ensure smooth execution of classes and other engagement products
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Participated in pilot tests and revised programs based on feedback and results.
Promoted - Academic Program Manager
Vedantu Innovations Private Limited
07.2020 - 12.2020
- Applied expert knowledge for daily completion of tasks and streamlining workflows
- Employed excellent time-management skills to maximize class completion and reduce errors
- Created 2000+ Paid, Regular and Engaging courses in 1 -12 Segment JEE and NEET included
- Planned new courses based on market research and need
- Designing, planning and programming curriculum and flow of the sessions for each subject in every course to complete the syllabus on time, to increase the learning outcome by planning more engagement in between
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Contribute for execution of course programs across multiple teams, which include transition of work to other geographies, and was accountable for the success, effectiveness, on-time delivery, and business outcomes of the program.
Assistant Manager
Vedantu Innovations Private Limited
Bangalore
01.2019 - 06.2020
- Managing day to day operations to ensure smooth execution of classes and other engagement products
- User Retention and Conversion Trial to Paid user:
- Handled Retention of student in One to one product and increased trial user to enrolled user percentage from 32% to 81% in six months
- Coordinated with User, get their requirements from the company and provide teachers and services as per their requirement
- Helped Teacher to modify the content and pedagogy as per grade and requirement of student
- Reviewed all the sessions of the teacher to know how the session went for the teacher and gave remarks to improve their pedagogy, content, presentation skills etc Academic Operations:
- Plans and execute 70+ Masterclasses in a day includes coordination with teachers and Content team to get all prerequisites done on time
- Handled YouTube operations for three months of a team of 35+ employees until a required person is hired
- Managed Teacher calendar and Teacher utilization, an important business funnel, increased teacher utilization from 55% to 85%
- Handled all queries of teachers and students across all the departments, keeping them satisfied with management.
Assistant Professor
Global Institute of Technology
JAIPUR
07.2018 - 01.2019
- Handled all queries of teachers and students across all the departments, keeping them satisfied with management
- Taught more than 1000 students and took three subjects of civil engineering
- Installed and managed all the civil engineering labs
- Mentored and counseled first year students to choose the best branch and guided final year students togain a better career perspective
- Continuously improved knowledge in Various subjects through Seminars and Virtual teachingmethods, increasing results by 50%.
Business Partner, Head
Head On Classes
07.2016 - 07.2018
- Continuously improved knowledge in Various subjects through Seminars and Virtual teaching methods, increasing results by 50%
- Co- Founded Coaching class in Kota with a friend, recruited teachers and taught 150 +students
- Started with three students and increased the strength to 90 in just 6 months,another 100 in the next 6 months.
- Taught physics and Math to 9 -12 segment and our result was 100% in 12th and 70%+ students got 80%+ marks in 10th
- Handled parents and students' queries, resolved their issues with greater efforts to retain them
- Used exceptional analytical thinking and commercial judgment to evaluate and improve day-to-day business processes
- Delivered proactive coaching and guidance to management teams on best practice, policy and process strategy.
Assistant Professor
Kautilya Institute of Technology and Engineering －JAIPUR
06.2015 - 07.2016
- Delivered proactive coaching and guidance to management teams on best practice, policy and process strategy
- Taught 2000+ students during serving periods across all the Semesters
- Assisted students with exam preparation by offering Notes and practical classes, increasing pass rate by 60%
- Delivered engaging lectures, seminars and tutorials, increasing class productivity
- Worked closely with the Head of the Department to define objectives, guide research and manage deadlines for the Civil engineering curriculum.
Education
Master of Technology - Geotechnical Engineering
GPA: 75
Skills
Team Management
Accomplishments
- Developed Two teachers For Contractual Employees In Byjus
- Successfully launched Popular Engagement Product “XCEL Masterclass” and “Summer Camp
- Workshop” and Directly catered to 2lac+ Customers
- Handled the Team of 500+ employees virtually and improved their Efficiency from 70 to 90%
- Programmed Airtel Tv and Tata Sky Classes of Vedantu with learning strategies that are aligned with
- Student focus
- Successfully Designed, Created and programmed more than 2000 courses with Vedantu
- Taught over 2500 students in careers ranging from boards, competitive exams and university levelexams
- State Level Cricketer
- Mentored 50+ Engineering students to increase their academic performance
- Gave 80 % + result in Teachingcareer
- Personal information:
- A skilled and knowledgeable Engineer and a Program Manager who inspires team members and Colleagues toinnovate and learn with the most effective and smart methods
- Always having an attitude towards to motivate andpropagate the awareness towards the power of smart work and process enhancement
- A State level cricketer and singer by heart, Loves to play guitar at different travel spots in free time
- Looking for an opportunity to be able to expand this ideology with like-minded individuals
- Planning and executinga program from head to toe to ensure smooth success in a program
- Mentoring and improving fellow members andnew learning from them gives me immense pleasure and feel for life.
Interests
Riding to Mountains
Playing Cricket & Badminton
Timeline
Senior Manager - Think & Learn Pvt.LTD
12.2021 - Current
Promoted -Program Manager - Vedantu Innovations Private Limited
01.2021 - 07.2021
Promoted - Academic Program Manager - Vedantu Innovations Private Limited
07.2020 - 12.2020
Assistant Manager - Vedantu Innovations Private Limited
01.2019 - 06.2020
Assistant Professor - Global Institute of Technology
07.2018 - 01.2019
Business Partner, Head - Head On Classes
07.2016 - 07.2018
Assistant Professor - Kautilya Institute of Technology and Engineering －JAIPUR
06.2015 - 07.2016
Government Engineering College - Master of Technology, Geotechnical Engineering
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