Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikhil Tiwari

Chennai

Summary

Experienced Project manager with over 5+ years in digital marketing. Proven track record in project planning, resource allocation, risk management and stakeholder management. Excellent communication and interpersonal skills, with a strong ability to foster collaboration and align cross functional teams toward common objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Manger

Astrazeneca
Chennai
12.2018 - Current
  • Manage planning, execution, and delivery of projects with a focus on adhering to timelines and maintaining quality standards.
  • Effectively communicated with stakeholders on gathering requirements, project progress, issues and ensure that their needs and expectation are being met.
  • Demonstrated ability to manage and complete multiple projects concurrently by adhering to industry standards for timely project execution.
  • Negotiating with stakeholders on deadlines for project deliverables.
  • Identified and resolved potential risks and mitigating issues to ensure project success.
  • Coordinated with resources across multiple teams as needed for successful completion of projects.
  • Ensured proper creation and maintenance of project-related documents.
  • Tracked and presented monthly reports on performance metrics to stakeholders.

Customer Support Associate

Sutherland Global services
Chennai
05.2018 - 12.2018
  • Amazon US Chat - Handled US customers, provided appropriate solutions and alternative within the time limit.
  • Adhered to communication procedures, guidelines, and policies while going above and beyond to engage customers.
  • Identified and assessed customer needs, ensuring satisfaction.

Education

Bachelor of Computer Applications -

SRM University
Chennai
05-2018

Skills

  • Project Management
  • Stakeholder Management
  • Problem-solving
  • Jira and Confluence
  • MS Excel
  • Agile Scrum
  • Smartsheet
  • Veeva

Certification

  • Certified Scrum Master
  • Lean Six sigma yellow belt

Timeline

Project Manger

Astrazeneca
12.2018 - Current

Customer Support Associate

Sutherland Global services
05.2018 - 12.2018

Bachelor of Computer Applications -

SRM University

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Nikhil Tiwari