Nikhil Valse

• Managed customer inquiries through phone calls, emails, or other forms of communication.
• Supported senior staff members in the completion of complex projects within deadlines.
• Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Suggested ideas for product evolution and new product variants.
• Analyzed market trends, competitor performance and product strengths.
• Performed quality checks on products prior to shipment or delivery.
• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with and implementing installations
  as required for new and existing customer and internal projects inclusive of terminations, testing and labeling of most common transmission mediums, hardware installations etc.
• Ensure SLA are achieved and work proactively to maintain the same.
• Conduct vulnerability assessments for networks, Servers, applications, and operating systems
• Submitted booking forecasts, monthly highlights and CRM entries.
• Provided input for overall bookings forecasts for assigned accounts.
• Conduct network security audits and scanning on a predetermined basis..
• Worked with team members to promote great customer service and pleasant work environment.

Displayed strong telephone etiquette, effectively handling difficult calls. Set specific goals for projects to measure progress and evaluate end results. Identified needs of customers promptly and efficiently. Maintained positive working relationship with fellow staff and management.

• Maintained database systems to track and analyze operational data.