Nikhil Vasam
Data Analyst
Hyderabad,TG
Summary
Expert Data Analyst adept at performing both qualitative and quantitative analysis. Knowledgeable about program operations & business needs. Good at Leading Operations and Managing Team towards the business goal. Ready to apply Data Analysis and Leadership skills with 5 years of Industry experience to a dynamic New Role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Data Analyst
Dell Technologies
Hyderabad, Telangana
12.2020 - 12.2022
- Analyzed unstructured information/data from online surveys/feedbacks to derive key insights in order to improve CSAT (Customer Satisfaction Score)
- Helped solve Drivers & Downloads (Dell Support Assist Application), Content, Order related issues with in-depth data analysis and did KPI metrics Performance Analysis. Contributed in achieving 2% CSAT growth YoY
- Managed team with proper guidance & support to reach quarterly and yearly CSAT goal
- Worked closely with relevant stakeholders to present data insights and bring changes to website & applications to improve customer experience
- Produced detailed and relevant reports to higher management or leadership for use in making key data-driven business decisions
- Contributed in bringing changes on websites and applications through launches which improved CSAT
- Worked on Pre and Post launch analysis of particular change on website or application to understand customer sentiment
Senior Process Executive
Cognizant Technology Solutions
Hyderabad
06.2017 - 09.2020
- Capable of Creating Multiple Advertising Strategies and Website Content
- Worked on Different Operations Like Google, Facebook Analytics and Project Quality Improvement
- Having Good Experience in Creating Business Related Ads to the Client’s Requirements
- Handled Client Budgets and Worked on Improving ROI
- Brought Great Changes to Client's Websites by using SEO, SMM, SEM Techniques Effectively & Efficiently
Education
Bachelor of Technology - Electrical, Electronics Engineering Technologies
B V Raju Institute of Technology
Narsapur 07.2012 - 06.2016
Skills
Project/Program Management
Decision-Making
Analytical & Critical Thinking
Teamwork & Collaboration
Stakeholder Management
Data Mining
Training & Development
SQL
Power BI
Python
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Data Analyst
Dell Technologies
12.2020 - 12.2022
Senior Process Executive
Cognizant Technology Solutions
06.2017 - 09.2020
Bachelor of Technology - Electrical, Electronics Engineering Technologies
B V Raju Institute of Technology
07.2012 - 06.2016