Nikhil Vasam
Data Analyst
Hyderabad,TG
Summary
Expert Data Analyst adept at performing both qualitative and quantitative analysis. Knowledgeable about program operations & business needs. Good at Leading Operations and Managing Team towards the business goal. Ready to apply Data Analysis and Leadership skills with 5 years of Industry experience to a dynamic New Role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Data Analyst
Dell Technologies
Hyderabad, Telangana
12.2020 - 12.2022
- Analyzed unstructured information/data from online surveys/feedbacks to derive key insights in order to improve CSAT (Customer Satisfaction Score)
- Helped solve Drivers & Downloads (Dell Support Assist Application), Content, Order related issues with in-depth data analysis and did KPI metrics Performance Analysis. Contributed in achieving 2% CSAT growth YoY
- Managed team with proper guidance & support to reach quarterly and yearly CSAT goal
- Worked closely with relevant stakeholders to present data insights and bring changes to website & applications to improve customer experience
- Produced detailed and relevant reports to higher management or leadership for use in making key data-driven business decisions
- Contributed in bringing changes on websites and applications through launches which improved CSAT
- Worked on Pre and Post launch analysis of particular change on website or application to understand customer sentiment
Senior Process Executive
Cognizant Technology Solutions
Hyderabad
06.2017 - 09.2020
- Capable of Creating Multiple Advertising Strategies and Website Content
- Worked on Different Operations Like Google, Facebook Analytics and Project Quality Improvement
- Having Good Experience in Creating Business Related Ads to the Client’s Requirements
- Handled Client Budgets and Worked on Improving ROI
- Brought Great Changes to Client's Websites by using SEO, SMM, SEM Techniques Effectively & Efficiently
Education
Bachelor of Technology - Electrical, Electronics Engineering Technologies
B V Raju Institute of Technology
Narsapur 07.2012 - 06.2016
Skills
Project/Program Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Data Analyst
Dell Technologies
12.2020 - 12.2022
Senior Process Executive
Cognizant Technology Solutions
06.2017 - 09.2020
Bachelor of Technology - Electrical, Electronics Engineering Technologies
B V Raju Institute of Technology
07.2012 - 06.2016
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Reginald WilkinsonReginald Wilkinson
Quality Engineer at DELL TECHNOLOGIES / DELL EMCQuality Engineer at DELL TECHNOLOGIES / DELL EMC
Ganesh JosyulaGanesh Josyula
Senior Technical Consultant at InfovitySenior Technical Consultant at Infovity