Nikhil Vats

• Plan and conduct workshops/camps/events in cooperates, Societies, RWAs.
• Execution of cross selling, referral programs.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Developed and executed business plans for the partnerships to generate accountability.
• Developed solid business plans, and go-to-market strategies, and generated revenues.
• Developed and executed business plans for the partnerships to generate accountability
• Optimized new business development and skillfully negotiated contracts.
• Worked with existing channel partner accounts to provide technical support, training, contract negotiations, and upsell on new products.

• Supervising entire retail operations inclusive of attractive display of goods, visual merchandising and customer service and managing the departments
• Monitoring & managing marketing, sales, and operations for achieving increased growth & revenue generation
• Performing daily, weekly, monthly and periodic cycle counts to ensure the accuracy of the inventory; planning and managing better stock turn-out & minimum stock shrinkage
• Coordinating with Supply Chain & Local Purchase Team for stock availability.
• Preparing multiple reports like WTD, MTD, Attachment using excel & presentations (PPT) for all VM and analysis related to Business Review
• Implementing policies & procedures in the Operating Systems to achieve greater customer service.
• Conducting regular training programs for existing staff in the store on product knowledge retail standards, customer service and personal grooming; planning manpower, imparting training to staff, tracking performance, educating & developing the staff.

• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Create an inspiring team environment with an open communication culture.
• Teach and train team members on various customer service strategies.
• Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best