Salesforce
NIKHIL VERGHESE
Account Management
Bangalore
Summary
Result-oriented individual engaging with customers to help establish rapport, build customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding set benchmarks.
Overview
6
6
years of professional experience
4
4
Years of B2B Customer Facing Role
Work History
Account Manager
HackerEarth
Bengaluru
03.2022 - 11.2023
- Mapping & organizing strategic meetings with important stakeholders to gain insight into customer requirements and devise actionable plans.
- Overseeing account details such as usage patterns, sales figures, and client feedback in order to enhance customer experience, opportunity for upsell and strengthen relationships.#
- Led cross-functional teams to address customer escalations and ensure timely resolution of issues.
- Achieved acquisition of high-value accounts by utilizing consultative sales techniques, providing effective customer solutions, and showcasing compelling business opportunities
- Discover fresh business prospects via methods such as cold calling, networking, marketing, and potential leads from databases.
- Major Clients worked with- Razorpay, Graas.ai, Moengage, Physicswallah, Zenoti, LogMein Arya.ag, Sirionlabs, Arvind Internet etc
- Achieved 118% of Sales Quota (2022)
Business Manager
iimjobs.com
Bangalore
03.2019 - 03.2022
- Identify prospects through lead scoring and pitching customized recruitment solutions to CXO's
- On-boarding and adoption of clients via regular training & servicing, thus fulfilling account renewals.
- Addressing client grievances, queries and thus finding opportunities for up sell & cross-sell to further add value
- Coordinating with interdepartmental teams, to ensure smooth end to end sales process
- Organizing and executing recruitment events (Hirist Talent Bridge), hence building brand awareness and value to
recruiters and job seekers - Work jointly with Naukri Sales team, in determining sales opportunity for iimjobs.com
- Carrying out product training for new joiners and fresher’s
- Achieved 125% of sales quota Target(2021)
Business Development Consultant
Automoto (Service Re-engineered)
Bangalore
04.2018 - 08.2018
- Facebook promotion, cold-calling and meeting with prospective franchisees
- Short-listing petrol pumps across Bangalore(on-field)
- Research on how other factors or services could boost the business model
Branch Manager
Bajaj Allianz Life Insurance Company Ltd
Kochi
06.2016 - 07.2017
- Customer house visit with sale managers and consultants and pitching our products
- Building relationship with consultants and sales managers by means of outdoor activity
- Selling Policies to the customers and thereby achieving targets
- Conducting monthly insurance consultant meets, monitoring day to day performance of sales managers and
rewarding high performers. - Awarded 1st runner-up, for achieving business persistency of 95% at Bajaj Allianz Life Insurance Co.Ltd
Education
MBA - Marketing
Symbiosis Institute Of Management Studies
Pune 05.2014 - 04.2016
B.Com -
St. Joseph’s College of Commerce
Bengaluru 04.2010 - 05.2013
Skills
SaaS Sales
Account Management
Managing Customer Relationships
Customer Retention
Customer Onboarding & Training
Cross Functional Collaboration
Upsell & Cross-Sell
Account Mapping
Value Selling
Software
Linkedin Sales Navigator
Outplay
Wingman
Timeline
Account Manager
HackerEarth
03.2022 - 11.2023
Business Manager
iimjobs.com
03.2019 - 03.2022
Business Development Consultant
Automoto (Service Re-engineered)
04.2018 - 08.2018
Branch Manager
Bajaj Allianz Life Insurance Company Ltd
06.2016 - 07.2017
MBA - Marketing
Symbiosis Institute Of Management Studies
05.2014 - 04.2016
B.Com -
St. Joseph’s College of Commerce
04.2010 - 05.2013