Dynamic banking professional with extensive experience at ICICI Bank Ltd, excelling in relationship management and trade solutions. Proven track record in client acquisition and retention, leveraging strong listening skills and compliance expertise. Adept at cultivating business relationships and driving sales growth through innovative strategies and effective communication.
Demonstrated expertise in import and export trade, including customs clearance logistics, and documentation, with a thorough understanding of regulations and compliance requirements
Proficient in managing delinquent customers by addressing their compliance and providing effective solutions to ensure timely transactions
Collaborates effectively with cross-functional teams to ensure the smooth processing of transactions, from order management to shipment and delivery.
Accountable for maintaining a high level of compliance with banking regulations and policies, including KYC, AMI, risk management and other industry-specific standards.
Managing trade and forex functions, including specific aspects like Letter of Credit, Overdraft Facilities, and Packing Credit/Post-shipment (PCFC)
Client acquisition and retention strategies, successful event execution to attract and retain clients, and the continuous development of trade and forex business opportunities.
Conducted regular meetings with clients to discuss their requirements and offered appropriate solutions.
Assisted cilents in Identifying their needs and provided suitable solutions to meet their requirements.
Sourced and generated leads by active networking and making outbound calls
Utilized CRM software to track all client information, including contact details, sales history, and preferences
CASA in Banking
Maintained existing relationship with client
Create new relationship with client
Handling queries of client
Find new business opportunities
Cross Sell Products
Current Account Attachments
Enhanced sales operations through development of new sales strategies, cold calling, dista app techniques and customer follow-up.
Responded to customer needs by answering questions and providing detailed information about Products.
Opening current account saving account and current account attachments
Banking
Relationship review process
Business relationship cultivation
Good listening skills