Nikhil Verma

• Oversaw operations in three cities (Chandigarh, Madhya Pradesh and Noida) and alignment
• Managed a portfolio of 200+ partners with a revenue of 5 Cr. portfolio across multi-city battery-swapping operations, ensuring revenue targets and SLA compliance, driving profitability and strengthening relationships through regular engagement.
• Led cross-functional teams to streamline operations and enhance service delivery across various departments.
• Established and maintained relationships with key stakeholders to facilitate communication and collaboration.
• Analyzed market trends to identify opportunities for growth and strategic partnerships.
• Developed strategic plans for resource allocation and inventory management processes.
• Led cross-functional teams to enhance operational efficiency in battery management.

• Managed a portfolio of 100+ partners with a revenue of 2 Cr. portfolio across multi-city battery-swapping operations, ensuring revenue targets and SLA compliance, driving profitability and strengthening relationships through regular engagement.
• Oversaw inventory management and maintained accurate stock levels for batteries.
• Identified revenue opportunities by aligning partner needs with business goals.
• Conducted training sessions on safety, app usage, and operations.
• Ensured policy compliance, resolved conflicts, and prepared performance reports for leadership.

• Managed a portfolio of 100 key restaurant partners and maintained strong client relationships.
• Drove revenue growth by identifying upselling ads and business development opportunities.
• Monitored partner performance and provided data-driven recommendations.
• Coordinated with cross-functional teams to resolve operational issues and improve service quality.
• Negotiated commercial agreements and ensured partner satisfaction.
• Achieved monthly and quarterly sales and account management targets.

Key Achievements

Increased partner revenue by avg. 15%.

Managed 100+ key accounts.

Consistently exceeded sales targets by 10%.

• Managing onboarding of AC partner, have hired 450 partners in a time span of 1.5 Months.
• Owning end to end funnel of Onboarding from database generation to approval.
• Generated over 50,000 databases to support team onboarding targets.
• Conducting offline drives to boost the recharges, have got maximum 100+ recharges from one drive.
• Streamlined process documentation and maintained operational guidelines for efficiency.
• Collaborated with team members to resolve customer inquiries and issues effectively.
• Creating dashboard and automated sheets for better visibility of the process to all the stakeholders.

• Managed the Painting Business Development cluster across Pan India, leading a team of 50+ associates to consistently achieve business and operational targets.
• Owned the post-trial conversion process, maintaining a target conversion rate of 50%+ from trials to successful service activation.
• Coordinated cross-functional teams to improve operational efficiency, customer experience, and service quality across multiple categories
• Led operations for the Video Call Consultation – Appliances category across Pan India, overseeing SME performance, service delivery, incentive & payroll management, and onboarding for new cities.
• Managed end-to-end operations for the SPA/MFM category across Delhi and Kolkata, including Professional (Pro) Management, Calendar Management, and FBCE operations.
• Played a key role in launching the RM Model in Hyderabad, ensuring smooth implementation while maintaining quality standards.
• Led the complete Professional Onboarding process, including candidate screening, eligibility checks, documentation, and account activation.

• Managed Pan-India partner acquisition for the Painting & AC categories through outbound calling.
• Explained Urban Company's platform, services, and onboarding process to prospective partners.
• Screened candidates based on technical expertise, experience, and eligibility criteria.
• Scheduled qualified partners for city office walk-ins and coordinated with operations teams for successful onboarding.
• Converted qualified leads into active service professionals by managing the complete onboarding lifecycle.

• Handled 15+ inbound customer calls daily, understanding travel requirements and recommending customized domestic holiday packages.
• Consulted customers on destination options, itineraries, pricing, inclusions, and travel plans, delivering end-to-end sales consultations over the phone.
• Successfully converted customer inquiries into bookings by addressing objections, negotiating pricing, and providing tailored travel solutions.
• Coordinated with the Product Team to secure additional discounts and special offers, helping close high-value sales while maintaining customer satisfaction.
• Managed the complete sales cycle, from requirement analysis and package presentation to payment collection and booking confirmation.
• Consistently achieved and exceeded individual sales targets, maintaining a strong conversion rate.
• Recognized as the Top Rajasthan Seller during the OND (October–November–December) and JFM (January–February–March) peak travel seasons, achieving the highest sales volume for Rajasthan holiday packages.