Nikhil Wadhwa
Noida
Summary
Accomplished Program Specialist focused on optimizing project timelines and resources. Developed documentation and implemented risk management strategies to align with strategic objectives and improve stakeholder communication. Expertise in project management, budget oversight, and stakeholder engagement enhances cross-functional collaboration.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Senior Program Specialist
Honeywell Automation India Limited
New Delhi
10.2023 - Current
- Coordinated project timelines and resources to optimize workflow efficiency.
- Facilitated team meetings to discuss project progress and address challenges.
- Developed project documentation to maintain clear communication among stakeholders.
- Managed project budgets, tracking expenditures against forecasts to ensure financial alignment.
- Collaborated with cross-functional teams to align project objectives and deliverables.
- Implemented risk management strategies to identify and mitigate potential issues.
- Led meetings with internal team members, consultants and contractors.
- Developed strategy for monthly cash flow and billing processes to maintain fiscal stability.
Project Manager
I2S Technologies Pvt. Ltd.
Noida
07.2021 - 10.2023
- Created and updated project plans, timelines, and budgets to streamline project execution.
- Tracked project progress to guarantee on-time delivery of quality deliverables.
- Oversaw multiple projects with competing deadlines to ensure alignment with strategic objectives.
- Developed collaborative relationships with diverse teams and vendors to enhance project outcomes.
- Guided team members on their specific tasks.
- Conducted periodic inspections of job sites for quality and progress.
Customer Relationship Manager
Gunnebo India Pvt. Ltd.
Noida
12.2017 - 06.2021
- Built strong customer relationships through consistent communication and feedback sessions, enhancing customer loyalty.
- Collaborated with sales teams to effectively address customer inquiries and resolve issues, improving customer satisfaction.
- Managed customer accounts to ensure satisfaction and retention initiatives were implemented.
- Fostered strong customer connections by delivering personalized attention, leading to increased retention.
- Resolved customer complaints in a timely manner.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Trained new team members on customer service protocols and best practices.
Field Service Supervisor
Honeywell Automation India Limited
Gurgaon
01.2014 - 11.2017
- Supervised field service teams, enhancing operational effectiveness and maintenance standards.
- Coordinated on-site troubleshooting for complex automation systems, improving resolution times and customer satisfaction.
- Managed schedules for service appointments and technician assignments effectively.
- Facilitated training sessions for new technicians on equipment and procedures.
- Developed standard operating procedures for improved service efficiency.
- Implemented safety protocols to promote compliance among field staff members.
- Collaborated with engineering teams to address customer feedback and issues.
- Monitored inventory levels of spare parts and equipment in the service fleet.
- Educated customers on operation of newly installed equipment, ensuring optimal use and reducing follow-up queries.
- Performed annual and preventive system service maintenance.
- Coordinated work between team, other departments, subcontractors and customers.
Education
Bachelor of Technology - Electronics And Instrumentation Engineering
Radha Govind Group of Institutions
Meerut, Uttar Pradesh11-2006
Skills
- Project management
- Budget management
- Risk management
- Vendor management
- Forecasting
- Stakeholder engagement
- Cross-functional collaboration
- Team leadership
- Customer relationship management
- Problem-solving abilities
- Effective communication
- Documentation development
Certification
Six Sigma Green Belt (CSSGB)
Accomplishments
Star of the year award 2015 for Significant Performance in 2014
Projects
- Flipkart NCR Big Box, Gurgaon (SITC of Security and ICT systems, Schedule Mar 2026 - July 2026, Project value 4.5 Cr.)
- Common Central Secretariat - 1,2,3 New Delhi (SITC of Safety, Security and IBMS systems, Schedule Nov 2023 - Apr 2026, Project value 70.0 Cr.)
- Command Control Centre at Air Force stations at 9 locations in India (SITC of IBMS, Schedule July 2021 - Oct 2023, Project Value 2.2 Cr.)
- Delhi Metro Phase 4 Line 8 and Line 7 extensions, Elevated line 23 stations (SITC of IBMS, Schedule June 2023 - May 2025, Project Value 6.0 Cr.)
Timeline
Senior Program Specialist
Honeywell Automation India Limited
10.2023 - Current
Project Manager
I2S Technologies Pvt. Ltd.
07.2021 - 10.2023
Customer Relationship Manager
Gunnebo India Pvt. Ltd.
12.2017 - 06.2021
Field Service Supervisor
Honeywell Automation India Limited
01.2014 - 11.2017
Bachelor of Technology - Electronics And Instrumentation Engineering
Radha Govind Group of Institutions