Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Languages
Languages
Timeline
Generic

Nikhil Walke

Pune

Summary

Dedicated and skilled System Administrator with over 4 years of hands-on experience managing Windows server environments. Proficient in AWS Cloud with 2 years of experience and adept at implementing and optimizing Citrix technologies. Demonstrated expertise in Active Directory management, networking protocols, and DevOps practices for streamlined development and deployment workflows. Strong skills in IT infrastructure support, troubleshooting, and customer-centric problem resolution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Consultant

Resolve Tech Solutions
Bangalore
05.2022 - Current
  • Played a key role in migrating on-premises infrastructure to AWS Cloud
  • Monitored and maintained the health, performance, and security of cloud resources using enterprise monitoring tools
  • Investigated and resolved incidents, identifying root causes, and implementing preventive measures
  • Implemented and maintained CI/CD pipelines using tools such as Jenkins
  • Provided step-by-step technical support, ensuring SLA compliance for response and resolution times
  • Participated in on-call rotation to provide 24/7 support for critical incidents

FMS Engineer

VDA INFO SOLUTIONS PVT LTD
Pune
08.2021 - 05.2022
  • Installed, configured, and maintained Citrix components to support enterprise-level operations
  • Managed Active Directory, including user provisioning, group policies, and permissions management
  • Monitored and optimized system performance, promptly resolving technical issues
  • Collaborated with L2 and L3 support teams to ensure timely issue resolution and escalated cases when required
  • Delivered technical support to users via phone, email, and chat, ensuring user satisfaction

Customer Support Engineer

CMS IT SERVICES PVT LTD
Pune
04.2019 - 08.2021
  • Managed and maintained Windows Server environments, ensuring optimal performance, security, and reliability
  • Provided technical assistance and resolved system and network-related issues for users
  • Handled Active Directory tasks, including account creation, password resets, and group policy management
  • Diagnosed and resolved networking issues involving TCP/IP, DHCP, DNS, and connectivity
  • Documented technical issues and resolutions to enhance the knowledge repository

Education

BE - Computer Engineering

Sinhgad College
Lonavala, MH
05-2018

Diploma - Computer Engineering

Indira Gandhi Polytechnic
Belwandi, BK
06-2015

Skills

  • Operating Systems: Windows 10/11, Windows Server 2016/2019, Linux
  • Cloud Platforms: AWS, Microsoft Azure
  • Networking: TCP/IP, DHCP, DNS, VPN, VLAN, Subnetting, Port Forwarding
  • Active Directory: User provisioning, group policy management, permissions, troubleshooting
  • Endpoint Support: Laptop/Desktop support, Entra ID/Microsoft 365, Antivirus solutions
  • Collaboration Tools: O365/MS Teams, MS AVD, Intune, Amazon Chime
  • DevOps: CI/CD pipelines using Jenkins, infrastructure automation
  • Monitoring & ITSM: Monitoring tools, ITSM processes, ticketing systems

Certification

  • AWS Certified Solutions Architect, WRK0PPPCTNR1QT3E, https://aws.amazon.com/verification
  • DocuSign eSignature Implementation Consultant, https://www.credly.com/badges/443e331f-6bd0-4057-8d81-18af52603e12/public_url
  • Microsoft Azure Fundamentals, In Progress

Projects

AWS Migration, Migrate On-premise Server to AWS, 08/2022 - 11/2022, Collaborated with a team of 4 engineers to migrate legacy on-premises servers and data to AWS., Analyzed the existing infrastructure and identified potential areas for optimization., Successfully migrated the on-premises servers with minimal downtime, resulting in improved performance and reduced operational costs.

Languages

  • Marathi, First Language
  • Hindi, Proficient
  • English, Proficient

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Associate Consultant

Resolve Tech Solutions
05.2022 - Current

FMS Engineer

VDA INFO SOLUTIONS PVT LTD
08.2021 - 05.2022

Customer Support Engineer

CMS IT SERVICES PVT LTD
04.2019 - 08.2021

BE - Computer Engineering

Sinhgad College

Diploma - Computer Engineering

Indira Gandhi Polytechnic

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Nikhil Walke