Nikhil Yadav
New Delhi
Summary
Proven track record at Air India (SATS) and Chefonix Innovation, excelling in customer service and sales roles. Mastered contract negotiation and relationship building, surpassing sales targets by nurturing key accounts. Skilled in team training, ensuring high client engagement and satisfaction. Achieved significant market expansion through strategic account management and issue resolution.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Air India (SATS)
New Delhi
05.2023 - Current
- Handle check-in counters efficiently, ensuring smooth boarding procedures and accurate information is provided.
- Communicate with airline staff and ground operations to ensure smooth coordination of boarding processes and flight schedules.
- Assist in facilitating timely boarding and ensure that all procedures comply with airline standards and regulations.
- Ensure compliance with all security and safety regulations, including baggage screening, ID checks, and boarding pass validation.
- Handle difficult or irate passengers professionally, finding solutions to issues such as delays, missed flights, or booking errors.
- Use conflict resolution skills to maintain passenger satisfaction and ensure a smooth travel experience.
Sales and Marketing Executive
Chefonix Innovation India Private Limited
New Delhi
05.2022 - 03.2023
- Consistently met or exceeded monthly and quarterly sales targets by actively prospecting, nurturing relationships, and converting leads into long-term clients in the commercial kitchen industry.
- Successfully built and maintained strong relationships with key accounts by understanding their unique requirements and providing personalized product solutions to meet their kitchen equipment needs.
- Managed post-sales support, addressing any client issues promptly and ensuring high levels of customer satisfaction and repeat business.Led initiatives to expand market presence by identifying new business opportunities in untapped markets, such as hotels, large-scale catering services, and food processing plants.
Education
BBA - Marketing
GGSIPU
New Delhi03-2022
Skills
- Contract negotiation
- Issue escalation
- Account management
- Team training and development
- Troubleshooting
- Client engagement
- Sales follow-up
- Relationship building
Timeline
Customer Service Executive
Air India (SATS)
05.2023 - Current
Sales and Marketing Executive
Chefonix Innovation India Private Limited
05.2022 - 03.2023
BBA - Marketing
GGSIPU
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