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Associate Principal Engineer

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Dynamic and results-driven Customer Experience, Quality, and Digital Marketing Leader with 15+ years of proven success in the automotive and financial sectors. Recognized for award-winning expertise in CRM optimization, customer satisfaction strategies, and cross-functional leadership that consistently drive measurable growth. Skilled in leveraging data insights, digital platforms, and performance metrics to inform strategic decisions and strengthen brand engagement. Adept at building scalable processes, mentoring diverse teams, and fostering collaborative environments that align with business objectives. Known as an enthusiastic customer relations professional, clear communicator, and team builder with strong problem-solving and planning skills. Committed to leading customer-centric strategies and driving innovation in customer experience.

Dynamic operations leader with extensive experience at SUBWAY® Restaurants, excelling in strategic planning and team leadership. Achieved significant sales growth and operational excellence through effective safety management and cross-functional coordination. Proven track record in enhancing customer experience and brand standards, driving a 20% increase in regional sales. Skilled in logistics management and workforce planning.


  Highly motivated Automation Test Lead with 14 years of experience and expertise in Testing methodologies, test planning, test management, Functional & Automation testing.
  Expertise in building automation framework for Web, Desktop, Application using TOSCA
  Consistent success in Leading the team and Design the robust framework and implementing test automation scripts, test execution and data management.
  Good knowledge of Agile Software Development Methodologies, Scrum processes, and related Quality Assurance best practices.
  Functional expertise in BFSI, Financial Services , Insurance and Audit domains.
  Experienced in designing Automation Test Strategy, Test Plan, Test Estimates.
  Experienced in identifying gaps in current processes and tools and suggesting new ways to improve them.
  Led cross-functional initiatives, resolving technical and schedule conflicts, enhancing system integration timelines by 15%.
  Closely worked with client for functional review and suggested some features to enhance the application workflow.
  Technically astute in handling INT, SIT & UAT which includes leading Requirement Analysis meetings, Requirement gathering, Test Planning, Effort Estimation, Review of Test Scripts, Test & People Management, Defect management, Release management, Quality Management, Process Improvement Planning & Knowledge management activities.
  Diligent test lead with experience handling various projects and teams of 20+ members.
  Excellence in Web and API automation testing using
automation tools like TOSCA
  Basic Knowledge on Playwright Automation.
  In process of learning Azure and AWS cloud.


Detail-oriented professional with extensive expertise in Microsoft Office, Microsoft Excel, and ERP systems including Tally and Microsoft Dynamics 365. Adept at streamlining processes and enhancing productivity through proficient use of advanced software tools. Committed to leveraging skills to support organizational goals and drive operational efficiency.

Professionnel doté de nombreuses années d'expérience dans divers secteurs d'activité, combinées à une forte aptitude à acquérir de nouvelles connaissances. Capable à la fois de travailler en équipe et de fonctionner de manière autonome, je fais preuve d'un solide sens de l'organisation et de compétences avérées en développement d'applications orientées web. En quête de nouveaux challenges, je souhaite rejoindre une organisation à laquelle je pourrais apporter mon dynamisme et mon goût du challenge.

Dynamic marketing analyst with a proven track record at Electronic Arts, leveraging Python and SQL to drive data-driven insights. Enhanced workforce productivity by 10% through innovative analytics and automated dashboards. Adept at collaborating across teams, translating complex data into actionable strategies that boost engagement and conversions.

Ingeniero Civil Industrial de la Universidad de Chile, con sólida experiencia en el ámbito de la salud y la consultoría estratégica. He liderado equipos multidisciplinarios en hospitales y clínicas, gestionando unidades críticas de control de gestión, estadística y experiencia de clientes.
Me destaco por mi capacidad de liderar personas y procesos, promoviendo la mejora continua y la eficiencia operativa, siempre con foco en la calidad del servicio y la satisfacción de los usuarios. En mis roles de jefatura he coordinado proyectos estratégicos, supervisado indicadores clave de desempeño y diseñado soluciones innovadoras que han impactado directamente en la experiencia de pacientes y clientes.

Nikhila Addepalli

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Master of Science - Data Science

Bachelor of Science - Computer Science

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Master of Science - Data Science

Bachelor of Science - Computer Science

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