Nikhil Latish Aripa
IT Support Specialist
Mumbai
Summary
Highly motivated and results-oriented IT professional with 4 years of experience in leading IT initiatives, ensuring enterprise security, and optimizing IT infrastructure. Proven ability to manage and deploy technology solutions, mitigate threats and vulnerabilities, and ensure compliance with regulations. Skilled in cloud technologies (Azure AD, O365), server administration (Windows), and desktop management.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
Uruk IT Solutions FZE
Dubai
10.2024 - 11.2024
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Delivered onsite technical support for 200 employees.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Enhanced video quality through the proper positioning and calibration of cameras, ensuring clear footage in all conditions.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Collaborated with security teams to optimize camera placement and coverage, maximizing situational awareness.
Senior IT Analyst
Birlasoft Ltd
Mumbai
3 2023 - 05.2024
- Provided dedicated on-site and remote IT support to a portfolio of multiple stakeholders of various industries under one conglomorate group.
- Provided first-line and second-line technical support to internal users, resolving hardware, software, and network connectivity issues.
- Assisted with IT project deployments and rollouts, ensuring smooth adoption by end-users.
- Installation and configuration of CCTV surveillance systems,
- Developed and maintained user documentation for various IT systems and procedures.
- Performed root-cause analysis and troubleshooting of complex IT infrastructure issues, ensuring uptime and user productivity
- Maintained compliance with industry regulations and internal policies through diligent risk management practices.
L2 Customer Support Engineer
Aforeserve.com Ltd
Mumbai
08.2022 - 11.2022
- Provided technical guidance and solutions to L1 support agents, fostering knowledge sharing within the team.
- Maintained a high level of customer satisfaction through clear communication, active listening, and a focus on resolution.
- Escalated critical issues to concerned teams, working collaboratively to identify and implement solutions.
- Resolved 90% of escalated customer tickets within 24 hours, exceeding team SLA by 5%
- Documented customer interactions and solutions within a ticketing system (e.g., Symphony Summit).
Administrator
Wipro Ltd.
Mumbai
07.2019 - 06.2022
- Supervised and mentored junior IT staff members.
- Documented technical procedures and maintained knowledge base for improved internal support.
- Provided technical support to internal users, resolving hardware, software, and network connectivity issues.
- Managed technical support for 500+ users across India, ensuring uptime and performance
- Supported daily printer operations and troubleshooting.
Education
Bachelor of Science - Information Technology
S.S.T College of Arts, Commerce And Science
Mumbai, India 06.2014 - 11.2020
Skills
Proficient in Active Directory, Exchange server, Azure AD ConnectKnowledge of Azure Active Directory along with on-premises to O365 migrationThorough knowledge of Windows 7, 8, 10, 11 & Windows Server 2008, 2012, 2016, 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
Uruk IT Solutions FZE
10.2024 - 11.2024
L2 Customer Support Engineer
Aforeserve.com Ltd
08.2022 - 11.2022
Administrator
Wipro Ltd.
07.2019 - 06.2022
Bachelor of Science - Information Technology
S.S.T College of Arts, Commerce And Science
06.2014 - 11.2020
Senior IT Analyst
Birlasoft Ltd
3 2023 - 05.2024
Languages
English
Advanced
Hindi
Advanced
Marathi
Advanced
Malayalam
Advanced (C1)
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