SANCHI CHHABRA
Dwarka, New Delhi
Summary
- Promoted from Support Executive to Subject Matter Expert in the year 2023 at British Telecom.
- Received the Star Performer of the Team award at British Telecom, demonstrating exceptional performance and dedication.
- Successfully drove a pilot project running the 007 workflow at Better Mortgage. This initiative aimed to regain inactive clients and resulted in the successful activation of 12% of the clients.
- Identified and restored a malfunctioning tracker at Better Mortgage, demonstrating strong problem- solving skills and attention to detail.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert
British Telecom
09.2023 - Current
- Conduct and interpret root cause analysis and reporting to support the In-Life Risk team
- Monitor credit trends and provide recommendations related to credit risk exposure.
- Identify and communicate opportunities and find out the risk of payments.
- Collaborate with the wider Credit Risk Lifecycle function to develop and implement risk mitigation strategies in context of customer payments.
- Discussing core working structure, issues, and performances with DCA (Debt Collection agencies).
- Develop strategic approaches and operational frameworks to optimize risk monitoring and improve process efficiency.
- Manage calendar coordination, meeting scheduling, and stakeholder communications for internal discussions and reviews.
- Prepare and circulate Minutes of Meetings (MoM), ensuring action items are tracked and completed within defined timelines.
- Maintain and update operational databases and trackers, ensuring high accuracy and data integrity.
- Support project management activities including monitoring project progress, documentation, and cross-team coordination.
- Perform ad-hoc analytical and operational tasks while ensuring timely delivery and compliance with internal standards.
CDM Support
British Telecom
04.2022 - 09.2023
- Performed Third Party Contract Administration, Managed Billing, Cost and Revenue Assurance and Purchase Requisition Management.
- Proactive Data Analysis and Reporting for supporting Financial Performance and Service Delivery, all while maintaining SLAs.
- Assisted leadership in project coordination, documentation, and operational reporting.
- Worked within the clearly defined framework, and high level of autonomy but under guidance from Business Lead and Senior Manager.
- Maintained accurate process documentation, reports, and database records to support business operations.
Transaction Coordinator
better.com
06.2021 - 03.2022
- Engage directly with prospective leads and listing agents in the US. This involves understanding client needs, providing relevant information, and building strong client relationships.
- Created process flows and assisted in streamlining processes. Engaging directly with prospective leads/listing agents of US.
- Guiding pre-approved buyers and engaged in maximizing conversion of leads.
- Manage end-to-end communication with customers in the US ensuring clear, timely and effective communication.
- Handle data management tasks including data entry, data cleaning, and data analysis tasks.
- Maintained data management systems ensuring data accuracy, integrity and usability for reporting and decision-making.
- Assisted in project tracking, reporting and operational coordination for ongoing initiatives.
Associate Process Manager
Eclerx
03.2020 - 10.2020
- Manage all reconciliation processes and process mapping activities.
- Lead a team of 10 members ensuring task assignment and completion of assigned work with a focus on data quality and timely deliverables.
- Manage tasks related to maintaining Standard Operating Procedures (SOPs).
- Assist in speedy remediation of issues, suggest and implement process improvements, and contribute to idea generation.
- Conduct monthly, quarterly, and yearly feedback sessions among team members.
- Manage stakeholders effectively and prepare daily minutes of meetings.
Education
MBA - Master of Business Administration
Chitkara University
01-2020
Bachelor of Commerce (B.Com Hons) -
MMDU Ambala
01-2018
Skills
- Process Management
- Team Leadership
- SOP Management
- Stakeholder Management
- Communication Skills
- Detail Oriented
- Problem - Solving Skills
- Time - Management
- Business Process Visualization
- Data- Quality Management
Profile
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Timeline
Subject Matter Expert
British Telecom
09.2023 - Current
CDM Support
British Telecom
04.2022 - 09.2023
Transaction Coordinator
better.com
06.2021 - 03.2022
Associate Process Manager
Eclerx
03.2020 - 10.2020
MBA - Master of Business Administration
Chitkara University
Bachelor of Commerce (B.Com Hons) -
MMDU Ambala