Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nikhil Bhavsar

Data Specialist Lead
Shalimar Swayam Township Indore
Nikhil Bhavsar

Summary

A curious developer & lead with 6+ years of experience in managing & visualizing data with help of powerBI, Advance excel, Google sheets & python. Highly analytical and process-oriented in Data management with in-depth knowledge of database manipulation and visualization. Proficient in identifying efficiencies and problem areas & optimizing it.


Overview

7
years of professional experience
2
years of post-secondary education

Work History

TCS
Indore

Data Specialist Lead
04.2022 - Current

Job overview

  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.

Continuum Global Solutions
Indore

Data Science Team Lead
02.2017 - 04.2022

Job overview

  • Conducted 30+ complex business problem analyses to reduce operational and financial risk as part of the client’s compliance strategy.
  • Developed polished visualizations to share results of data analyses.
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed custom Microsoft Power BI dashboards, visualizations & interfaces.
  • Web based interactive dashboards
  • Managing the team of 11 WFM, 2 planners, 1 scheduler & 1 MIS
  • Single point of contact for client, Billing & payroll team for all staffing, planning & billing related concerns
  • Secured information by completing database backups.
  • Developed a project on PowerBI for all reportings
  • Daily site performance PowerBI dashboard for both Operations & WFM
  • Automation of the reports in the Power BI tool with ideas & suggestions
  • Introduced single communication & data sheet using google sheets to view Realtime staffing lines, Projections & rosters
  • Managed multiple sites of interactions (Indore & Bogota)
  • Taken multiple training sessions on IT incident, Excel, PowerPoints & email etiquette.
  • Created SOPs for compliance check, IT issue, Onboarding & offboarding
  • Planning the Yearly goal Plan for team with KPI matrix
  • Developed training material & created local RTA team at Dominican Republic as a new site of continuum for interactions
  • Calculation of the business estimates weekly for the calculation of revenue
  • Optimization of the staffing to improve B2P & P2P, taking people part in consideration

Teleperformance India
Indore

Customer Service Specialist
04.2016 - 12.2016

Job overview

  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

St. Theresa Hr. Sec. School
Burhanpur

High School Diploma
07.2007 - 05.2008

University Overview

  • Received 75.8%

St. Theresa Hr. Sec. School
Burhanpur

High School Diploma
07.2009 - 05.2010

University Overview

  • Received 78.4%

Skills

    IEX scheduling & planning tool

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Timeline

Data Specialist Lead

TCS
04.2022 - Current

Data Science Team Lead

Continuum Global Solutions
02.2017 - 04.2022

Customer Service Specialist

Teleperformance India
04.2016 - 12.2016

St. Theresa Hr. Sec. School

High School Diploma
07.2009 - 05.2010

St. Theresa Hr. Sec. School

High School Diploma
07.2007 - 05.2008

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Nikhil BhavsarData Specialist Lead