Hi, I’m
Nikhil Bhavsar
Data Specialist Lead
Shalimar Swayam Township Indore
Summary
A curious developer & lead with 6+ years of experience in managing & visualizing data with help of powerBI, Advance excel, Google sheets & python. Highly analytical and process-oriented in Data management with in-depth knowledge of database manipulation and visualization. Proficient in identifying efficiencies and problem areas & optimizing it.
Overview
7
years of professional experience
2
years of post-secondary education
Work History
TCSIndore
Data Specialist Lead
04.2022 - Current
Job overview
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
Continuum Global SolutionsIndore
Data Science Team Lead
02.2017 - 04.2022
Job overview
- Conducted 30+ complex business problem analyses to reduce operational and financial risk as part of the client’s compliance strategy.
- Developed polished visualizations to share results of data analyses.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed custom Microsoft Power BI dashboards, visualizations & interfaces.
- Web based interactive dashboards
- Managing the team of 11 WFM, 2 planners, 1 scheduler & 1 MIS
- Single point of contact for client, Billing & payroll team for all staffing, planning & billing related concerns
- Secured information by completing database backups.
- Developed a project on PowerBI for all reportings
- Daily site performance PowerBI dashboard for both Operations & WFM
- Automation of the reports in the Power BI tool with ideas & suggestions
- Introduced single communication & data sheet using google sheets to view Realtime staffing lines, Projections & rosters
- Managed multiple sites of interactions (Indore & Bogota)
- Taken multiple training sessions on IT incident, Excel, PowerPoints & email etiquette.
- Created SOPs for compliance check, IT issue, Onboarding & offboarding
- Planning the Yearly goal Plan for team with KPI matrix
- Developed training material & created local RTA team at Dominican Republic as a new site of continuum for interactions
- Calculation of the business estimates weekly for the calculation of revenue
- Optimization of the staffing to improve B2P & P2P, taking people part in consideration
Teleperformance IndiaIndore
Customer Service Specialist
04.2016 - 12.2016
Job overview
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
St. Theresa Hr. Sec. SchoolBurhanpur
High School Diploma
07.2007 - 05.2008
University Overview
- Received 75.8%
St. Theresa Hr. Sec. SchoolBurhanpur
High School Diploma
07.2009 - 05.2010
University Overview
- Received 78.4%
Skills
IEX scheduling & planning tool
Timeline
Data Specialist Lead
TCS
04.2022 - Current
Data Science Team Lead
Continuum Global Solutions
02.2017 - 04.2022
Customer Service Specialist
Teleperformance India
04.2016 - 12.2016
St. Theresa Hr. Sec. School
High School Diploma
07.2009 - 05.2010
St. Theresa Hr. Sec. School
High School Diploma
07.2007 - 05.2008
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