NIKHIL MORE

• Verification of Clients Docs & its attachment into Seibel application
• Created & maintained Docs Type & Category Master Sheet, SOP and Procedure update sheet
• Training to new Hires & quality Review of daily processing
• Query Solving of Clients, Team Member & other department member
• Collating the EOD data for the loans received in mailbox
• Updation of PU sheet according to onshore regulations
• Adhering to the specified TAT for uploading the documents.

• Working across different business group which includes Consumer Banking, Commercial Banking, CIB Markets, CIB Lending and WIM in the bank
• Reporting to the Business Support Team Manager, responsible for examining and analyzing documentation and data of unusual, complex and/or higher risk transactions to ensure compliance with internal company systems
• Researching and resolving discrepancies in process
• Ensures corrective action on exceptions and problems are identified and required data is input and proper procedures are followed
• Responding to escalated inquiries, which require special handling and, that may have been forwarded by first level reviewer or senior business leaders.

• Providing open and closed statements through oracle
• Delivering the invoices to the customers on time for the payment
• Research and pull various reports from internal systems and data base as per the customer request and requirement
• Reports are categorized different method and consolidating multiple report and providing accurate data to the client, what exactly they are requested
• Creating manual billing whenever process is required
• Attention to detail needed while working and processing on each request
• Follow the process steps and procedure to educate the customer resolving their queries timely manner as per the business standard
• Informing the client your organization has restricted level of access to their Iron Mountain Account, if requestor is not listed as an authorized user
• Extracted and formatted customer data to simplify for metrics analysis and to identify anomalies, using excel sheet formulizing customer, pivots, linking, and Chart trail etc
• Complete all work to a high quality and exceed levels of customer satisfaction
• Maintain records for customer interaction, updating details it includes the actions taken on every request
• Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
• Submitting month end reports to manager

· Processing transactions based on customer requests.

· Handling mails from counterparts and customers.

· Resolving the queries and sharing the knowledge with in the team

· Editing and Rectifying Errors (QC) for RM (Relationship Manager) Doc Review Team

· Checking and verifying LIBOR interest rate in promissory note document and thereby

· Validating the same LIBOR rate in the QIP Scorecard.

· Validating the LIBOR contract and the published index rate against the LIBOR/floating loans as per the credit agreement or interest rate template provided by the onshore Project Hercules team

· Member of migration Project HERCULES for Commercial Banking, Financial Banking, and transactions relating to federal reserve

· Performing regular quality checks of finance team adhering to FRB (Federal Reserve Bank) regulations and instructions.

· Performing Quality Check for all the Collateral and document review transactions.

· Updating of Daily report and Huddle board

· Query Handling

· Ensured that all the samples (cases) for all the months were 100%completed when the volumes were high.

· Good analytical and investigative skills, concise, methodical with good attention to Details.

· Resolving queries on regular basis.

· Monitor the Quality and Production of Loan and Collateral

· Maintaining the seat utilization report

· Knowledge of various types of collaterals

· Ability to be flexible, prioritize and work under pressure to meet deadlines.