Nikhilesh Patil
Bhayandar East
Summary
To establish a long-term professional relationship with a firm where there is scope for organizational development & individual growth.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Chief Manager
ICICI Bank
12.2007 - Current
- Working as Central Compliance Manager – Retail Liabilities from November 2023 till date
- Disseminating RBI Guidelines, Circulars and Letters to relevant Business Teams and ensure Compliance and also prompt response is submitted to RBI within the given Timelines
- Also taking care of Compliance Certificate activity in SAS application
- Helping the Teams to understand the workflow and report deviations if any in the SAS system
- Working as a Deputy Branch Manager at Jogeshwari East Branch
- Ensuring day to day operations are carried out smoothly, verification of transactions, prevention of AML, looking after Audit & Compliance, managing Lobby during peak hours, tracking KYC of customers, helping my sub ordinates & handling escalations
- Used to Solely handle Gold Coins Movement for all branches across India at Santacruz Branch as it was the HUB for Stocking of Gold Coins
- Processing Salaries of Companies with co-ordination with the Back Office
- Taking care of Income Tax & Service Tax transactions at Santacruz Branch as the Branch was authorised to conduct Government Business Module(GBM)
Customer Service Executive
Bharti Cellular Ltd.
01.2004 - 12.2007
- Providing Voice based Customer Service
- Handling Inbound calls of Maharashtra & Goa circle
- Achieving daily targets
- Ensuring 100% resolution is given to the customers keeping customer satisfaction as the prime objective
- Maintaining the high quality standards set by the company
- Assisting Team Leaders in improving the overall performance of the entire team
- Assisting my immediate superiors with recognition of new and upcoming issues
- Also was transferred to Resolution and then to Retention Help Desk
- Aim of the Desk: To Ensure Customer Satisfaction and avoid Repeat calls by giving resolution within the given TAT & co-ordinate with Backend Team
- Responsibilities: To Enhance Customer Satisfaction
- To avoid repeat Calls at the Call Centre
- Maximum Retention by reducing Churn percentage at the Call Centre
Customer Retention Officer
DSS Mobile Communications Ltd(Mobilink)
08.2000 - 12.2003
- Meeting customers after fixing an appointment to solve their pager related queries & complaints in billing, faulty pagers, collections & sales
Education
MBA - Operations
Sikkim Manipal University
Mumbai 04.2016 - 04.2016
T.Y.B Com Examination -
Maharashtra Board
01.2000 - 12.2000
H.S.C Examination -
Maharashtra Board
01.1997 - 12.1997
S.S.C Examination -
Maharashtra Board
03.1995 - 03.1995
Skills
Enhanced communication skills
Ability to work individually and as a team
Customer Satisfaction
Negotiation skills
Analytical skills
Interpersonal skills
Written communication
Time management
Employee coaching and mentoring
Problem-solving aptitude
Team development
Positive attitude
Skills Gained
- Enhanced communication skills.
- Ability to work individually and as a team keeping Customer Satisfaction as the prime objective.
- Negotiation and analytical skills through interaction with clients and senior managers.
Personal Information
- Total Experience: 13
- Date of Birth: 03/05/80
- Nationality: Indian
- Marital Status: Married
Timeline
MBA - Operations
Sikkim Manipal University
04.2016 - 04.2016
Chief Manager
ICICI Bank
12.2007 - Current
Customer Service Executive
Bharti Cellular Ltd.
01.2004 - 12.2007
Customer Retention Officer
DSS Mobile Communications Ltd(Mobilink)
08.2000 - 12.2003
T.Y.B Com Examination -
Maharashtra Board
01.2000 - 12.2000
H.S.C Examination -
Maharashtra Board
01.1997 - 12.1997
S.S.C Examination -
Maharashtra Board
03.1995 - 03.1995