Nikhilesh Singh
IT Ops Manager
Bangalore
Summary
I have over 20 years of experience as an IT Operations and Infrastructure Leader. I specialize in managing global IT operations, teams, and large projects. I’m skilled in planning strategies, working with stakeholders, and improving processes in multinational environments. I can align IT infrastructure, security, and workplace operations with business goals while promoting innovation and efficiency. I have a strong background in executing projects, implementing policies, and leading teams in dynamic organizations.
Overview
23
23
years of professional experience
Work History
IT & Operations Manager / Principal Systems Consultant / Senior Network and Systems Administrator / Systems Analyst
NetScout Systems
01.2008 - Current
- I led IT operations for global offices, ensuring high availability, security, and smooth collaboration.
- I managed a team of three responsible for networks, servers, systems, and service desk operations across APAC and the US.
- I served as the main contact between US headquarters and APAC offices to ensure compliance with global IT policies and project deployments.
- I worked with DBA, Oracle developers, SecOps, and cloud teams to implement security frameworks, optimize databases, and upgrade infrastructure.
Systems Analyst
Network General
01.2006 - 01.2008
- I planned and executed the storage migration from NetApp to EMC, ensuring no downtime and improved performance.
- I designed and set up VMware ESXi clusters with vCenter, supporting TAC servers, AD servers, and critical applications with full redundancy.
- I led the Cisco Nexus core network deployment, implementing high-availability architecture for enterprise operations.
- I established automated troubleshooting workflows, which reduced recurring IT support tickets by 40%.
- I developed disaster recovery plans for VMware environments, ensuring a recovery time objective of less than 4 hours.
- I enforced security policies for Active Directory, VMware, and network infrastructure, aligning with ISO 27001.
- I managed IT procurement, licensing, and vendor contracts, achieving 15% cost savings each year.
- I collaborated with finance and leadership to forecast IT budgets and optimize spending.
- I streamlined onboarding and termination processes for new hires, cutting down provisioning time by 50%.
- I worked with HR and Security teams to enforce access control and compliance policies.
Customer Support Engineer and Facility Engineer
CMS Computers Ltd.
01.2003 - 01.2005
- Exchange Server Administrator, AS 400 Backup, Vendor Management, Budgeting.
Data Center Management
Wipro Infotech
01.2002 - 01.2003
- Client Location: Escotel Telecom.
- Storage, Backup, Windows AD, TAC Deployment for TAC center.
Education
Master’s Of Science - Information Systems Management
University Of Roehampton
Skills
Global Operations Management
Why Google Deepmind
- I am passionate about AI-driven innovation and DeepMind’s mission to advance technology for the global benefit.
- I see a strong fit with the role’s focus on scalable operations, international collaboration, and workplace culture.
- I have a track record of managing complex projects, engaging stakeholders, and driving operational excellence in fast-changing environments.
Timeline
IT & Operations Manager / Principal Systems Consultant / Senior Network and Systems Administrator / Systems Analyst
NetScout Systems
01.2008 - Current
Systems Analyst
Network General
01.2006 - 01.2008
Customer Support Engineer and Facility Engineer
CMS Computers Ltd.
01.2003 - 01.2005
Data Center Management
Wipro Infotech
01.2002 - 01.2003
Master’s Of Science - Information Systems Management
University Of Roehampton
Similar Profiles
Vanessa BeachVanessa Beach
Enterprise Account Manager at Netscout Systems IncEnterprise Account Manager at Netscout Systems Inc
Shivakumar Shivakumar null
Jr.Automation Tester at NetScout Systems, IncJr.Automation Tester at NetScout Systems, Inc
Aaron RamirezAaron Ramirez
Senior Technical Sales Engineer at Netscout Systems IncSenior Technical Sales Engineer at Netscout Systems Inc
SHANMUGAM RSHANMUGAM R
Technical Lead -IT at Intimetec Vision soft Pvt LtdTechnical Lead -IT at Intimetec Vision soft Pvt Ltd
Pooja MukundanPooja Mukundan
Associate - RMC Governance Officer at J P Morgan Chase & CoAssociate - RMC Governance Officer at J P Morgan Chase & Co