Nikhilesh Singh
IT Ops Manager and Governance
Bangalore
Summary
Proactive and results-driven Cybersecurity Leader with over 19 years of experience spanning Cyber Defense, Cloud Security, Infrastructure Operations, and Security Assurance for enterprise and SaaS environments. Proven expertise in red teaming, penetration testing, and AI product security validation, ensuring resilience against both classical and emerging AI/ML threat vectors. Currently leading global infrastructure and cyber operations at NetScout Systems, a leading cyber defense and performance analytics organization, where I architect secure-by-design platforms, oversee vulnerability management, and drive zero-trust adoption. Experienced in leading multi-disciplinary security teams, conducting adversarial simulations, and integrating SSDLC practices across engineering. A strategic thinker with strong hands-on technical depth in AI security testing, LLM risk analysis, and threat modeling — bridging product assurance with executive risk visibility.
Overview
23
23
years of professional experience
Work History
IT & Operations Manager / Principal Systems Consultant / Senior Network and Systems Administrator / Systems Analyst
NetScout Systems
01.2008 - Current
- I led IT operations for global offices, ensuring high availability, security, and smooth collaboration.
- I managed a team of three responsible for networks, servers, systems, and service desk operations across APAC and the US.
- I served as the main contact between US headquarters and APAC offices to ensure compliance with global IT policies and project deployments.
- I worked with DBA, Oracle developers, SecOps, and cloud teams to implement security frameworks, optimize databases, and upgrade infrastructure.
Systems Analyst
Network General
01.2006 - 01.2008
- I planned and executed the storage migration from NetApp to EMC, ensuring no downtime and improved performance.
- I designed and set up VMware ESXi clusters with vCenter, supporting TAC servers, AD servers, and critical applications with full redundancy.
- I led the Cisco Nexus core network deployment, implementing high-availability architecture for enterprise operations.
- I established automated troubleshooting workflows, which reduced recurring IT support tickets by 40%.
- I developed disaster recovery plans for VMware environments, ensuring a recovery time objective of less than 4 hours.
- I enforced security policies for Active Directory, VMware, and network infrastructure, aligning with ISO 27001.
- I managed IT procurement, licensing, and vendor contracts, achieving 15% cost savings each year.
- I collaborated with finance and leadership to forecast IT budgets and optimize spending.
- I streamlined onboarding and termination processes for new hires, cutting down provisioning time by 50%.
- I worked with HR and Security teams to enforce access control and compliance policies.
Customer Support Engineer and Facility Engineer
CMS Computers Ltd.
01.2003 - 01.2005
- Exchange Server Administrator, AS 400 Backup, Vendor Management, Budgeting.
Data Center Management
Wipro Infotech
01.2002 - 01.2003
- Client Location: Escotel Telecom.
- Storage, Backup, Windows AD, TAC Deployment for TAC center.
Education
Master’s Of Science - Information Systems Management
University Of Roehampton
Skills
Global Operations Management
Timeline
IT & Operations Manager / Principal Systems Consultant / Senior Network and Systems Administrator / Systems Analyst
NetScout Systems
01.2008 - Current
Systems Analyst
Network General
01.2006 - 01.2008
Customer Support Engineer and Facility Engineer
CMS Computers Ltd.
01.2003 - 01.2005
Data Center Management
Wipro Infotech
01.2002 - 01.2003
Master’s Of Science - Information Systems Management
University Of Roehampton