Nikhilesh Singh

Customer Onboarding, Endpoint & Platform Support•

Supported customer onboarding and offboarding for enterprise security platforms, ensuring smooth
agent rollout, configuration, and validation.
Installed, configured, and troubleshot security agents on Linux and Windows systems, including
upgrade failures and communication issues between agents and management consoles.
Provided L2/L3 engineering support for endpoint protection and security telemetry pipelines.•
SIEM, SOAR & Data Source Integration•
Worked extensively with SIEM platforms (ArcSight-style) including:•
SmartConnector deployment and lifecycle management•
Parser (regex) customization and data normalization•
Onboarding new data sources into centralized threat detection systems•
Supported SOAR workflows, automation use cases, and operational response improvements.•
Analyzed JSON telemetry, endpoint logs, and policy conflicts to resolve complex security and
ingestion issues.
RCA, Reliability & Observability•
Led root cause analysis (RCA) for recurring agent, collector, and console-level failures; delivered
permanent fixes and preventive controls.
Partnered with monitoring teams to define, collect, and visualize operational metrics for system
reliability and platform health.
Used logs, metrics, and trends to proactively detect and remediate emerging issues.•
Cloud, Containers & Modern Platforms•
Deployed and managed cloud collectors and relays in hybrid and cloud-native environments.•
Supported containerized workloads (Docker/Kubernetes) and integrations with messaging/streaming
platforms (Kafka exposure).
Collaborated with cloud and platform teams across Azure and AWS environments.
Customer Collaboration & Documentation
Worked closely with North American and European customers, ensuring timely resolution and high
customer satisfaction.
Created and maintained clear, concise technical documentation for internal teams and customers.•
Mentored junior engineers, providing guidance on troubleshooting methodologies and platform best
practices.
Global Cyber Defense Product Company•

• I planned and executed the storage migration from NetApp to EMC, ensuring no downtime and improved performance.
• I designed and set up VMware ESXi clusters with vCenter, supporting TAC servers, AD servers, and critical applications with full redundancy.
• I led the Cisco Nexus core network deployment, implementing high-availability architecture for enterprise operations.
• I established automated troubleshooting workflows, which reduced recurring IT support tickets by 40%.
• I developed disaster recovery plans for VMware environments, ensuring a recovery time objective of less than 4 hours.
• I enforced security policies for Active Directory, VMware, and network infrastructure, aligning with ISO 27001.
• I managed IT procurement, licensing, and vendor contracts, achieving 15% cost savings each year.
• I collaborated with finance and leadership to forecast IT budgets and optimize spending.
• I streamlined onboarding and termination processes for new hires, cutting down provisioning time by 50%.
• I worked with HR and Security teams to enforce access control and compliance policies.

• Exchange Server Administrator, AS 400 Backup, Vendor Management, Budgeting.

• Client Location: Escotel Telecom.
• Storage, Backup, Windows AD, TAC Deployment for TAC center.